Service Technician II – Kearny Mesa Hyundai

Non-Exempt

Job Summary:

A Service Technician II is a highly skilled professional responsible for performing complex vehicle repairs and maintenance. A Service Technician II plays a critical role in troubleshooting advanced technical issues, managing resources, and supporting continuous improvement initiatives.

Essential Functions:

• Liaise with dispatcher to receive repair orders; perform work specified on the repair order efficiently and in accordance with dealership and/or factory standards, including hybrid and electric vehicles.
• Identify mechanical problems using visual inspections or computer diagnostic equipment, conduct tests on parts and systems to ensure proper functionality, and examine all critical components.
• Use diagnostic tools and software to determine the root cause of problems.
• Report findings and suggest recommended repairs to the Service Advisor.
• Perform a wide range of repairs, including engine transmission, electrical steering, suspension, braking, and air conditioning, including conducting routine maintenance tasks such as oil changes, tire rotations, and brake inspections.
• Ensure all repairs and maintenance are completed to the highest standards.
• Test drive vehicles after completing repairs or routine maintenance to ensure that the issue has been resolved.
• Drive vehicles around the shop or service area to either position them for further work or to free up space for incoming vehicles.
• Communicate effectively with Service Advisors and customers about vehicle issues, repair timelines, and explanations of repairs and maintenance performed.
• Document all work performed, including parts used and labor hours; maintain accurate records of repairs and services.
• Follow all federal, state, and local regulations governing automotive service and repair, including Cal/OSHA.
• Work closely with other technicians, parts associates, and service advisors to ensure efficient workflow.
• Participate in team meetings and training sessions to stay updated on the latest automotive technologies and repair techniques.
• Adhere to all safety protocols and procedures—; including wearing protective gear and equipment as required.
• Maintain a clean workspace.
• Maintain satisfactory attendance.
• Perform other related duties as assigned.

Supervisory Responsibilities:

• None.

Qualifications:

Minimum Qualifications:

• 3 years of hands-on experience working as an automotive technician.
• Strong diagnostic and problem-solving skills.
• Valid driver’s license and safe driving record; required to have California driver's license within 30 days following date of hire.
• At least one year of verifiable driving experience.
• Ability to lift up to 50 pounds.
• Willingness to participate in ongoing training and professional development.
• Ability to perform all essential functions of the job description.

Preferred Qualifications:

• Technical automotive certifications or Automotive Service Excellence (ASE) certifications or equivalent technical training.
• Experience in dealership setting.
• Proficiency with automotive diagnostic tools and software.
• Excellent communication and customer service skills.
• Ability to work efficiently and effectively in a team environment.
• Attention to detail and commitment to quality workmanship.

Physical Demands:

• Physical ability to stand, walk, and work in various positions (e.g., bending, kneeling) for extended periods.
• Manual dexterity to handle tools and small parts.
• Ability to frequently lift 30 pounds and occasionally lift up to 50 pounds.
• Must be able to work in tight spaces.
• Frequently bend, stretch, kneel, and squat to perform repairs and inspections.

Environment/Noise:

• Work in well-ventilated and well-lit repair shop.
• Exposure to hazardous conditions and equipment that may result in minor injuries.
• Frequent use of protective gear such as goggles and earplugs.
• Work both indoors and outdoors, something in cramped spaces and awkward positions.