Insight Practice Management Implementation Specialist

Remote

Company Overview: AMSURG is an independent leader in ambulatory surgery center services, operating a network of more than 250 surgery centers nationwide. In partnership with physicians and health systems, the organization delivers high-quality care for patients across a diverse spectrum of medical specialties, including gastroenterology, ophthalmology and orthopedics. To learn more about AMSURG, visit www..

POSITION SUMMARY:

The Implementation Specialist leads implementation projects from requirements gathering, workflow assessments, and project planning through implementation, training, go-live support and transfer to end-user support. Project types vary and may include onboarding/offboarding Ambulatory Surgery Centers (ASC) and anesthesia entities. The Implementation Specialist documents findings for each project and provides clear, concise written recommendations. The Implementation Specialist is responsible for a variety of tasks required to successfully, manage, coordinate and lead implementation projects including performing system builds, creating user documentation and conducting end-user training for ASC, Central Billing Office (CBO) and corporate users. Other responsibilities include upgrade and maintenance testing, Background Business Processor (BBP) monitoring, Revenue Cycle strategic initiatives and Tier 2 support.

Work Schedule: Remote First with occasional travel (up to 50%)

ESSENTIAL RESPONSIBILITIES:

• Lead beginning to end implementation of the NextGen PM system and ancillary systems for assigned sites.
• Balance multiple projects and responsibilities simultaneously while maintaining the high standards of the AMSURG platform.
• Collaborate with Revenue Cycle teams and Business Operations Managers to effectively implement NextGen to fit the assigned project needs.
• Work as part of the Insight team to facilitate and/or complete effective implementations with the following goals:
  • Rapidly deployable, repeatable processes
  • Successful revenue cycle management with demonstrable revenue stream from ERA processes within 20 days of go-live date
  • Cost-effective follow-up and phased training approach for implementing post- or complimentary EPM go-live features such as Document Scanning, Real Time Server, Background Business Processor, Worklog/Tasking, other ancillary products and iterative version updates
• Conduct Practice Management training sessions for internal AMSURG constituencies.
• Review, update, maintain and utilize NextGen training materials for internal and external use.
• Assist Service Desk or User Satisfaction personnel with Tier 2 center and Central Billing Office (CBO) NextGen-related support issues.
• Assess current configuration and develop customized modifications to meet specific needs of centers, the Central Billing Office (CBO) or anesthesia entities.
• Troubleshoot NextGen configuration and specification issues with associated vendors and payers.
• Participate in implementation project related integrations as a subject matter expert; perform system testing and troubleshoot interface issues with associated vendors as needed.
• Assist EDI Specialists with payer or claim related issues.
• Assess complex workflows within the ASC affiliated environments to ensure the optimal configuration of the NextGen system and any other vendor products such as Endoscopy Report writing systems, laboratory systems, etc.
• Facilitate meetings, demonstrations and training with center staff on the NextGen application.
• Conduct training sessions in small and large groups in various settings (both onsite and remote) with minimal equipment, as the situation requires.
• Conduct performance reviews for existing centers and practices to assist Operations teams in finding opportunities to enhance efficiency.
• Collaborate with various vendors for issue resolution.
• Evaluate existing centers’ configurations and revise to meet upgrades and new regulatory requirements as needed utilizing technology and efficient methods of advanced functionalities made available within the upgrades.
• Demonstrate ability to relate with full spectrum of personnel in the ASC and/or practice environment from front desk receptionist to billing specialist to clinical and provider personnel.
• Communicate issues to AMSURG staff and Operations teams concisely and discuss solution options effectively as part of a patient-centered and action-oriented team.
• Create and update professional training materials, guides, and curricula.
• Monitor the Background Business Processor as needed.