Manages an assigned caseload of individuals with intellectual and developmental disabilities (I/DD) receiving crisis intervention services, assisting with securing and maintaining eligibility for services by regularly coordinating with persons supported, their families, internal and external partners or providers to facilitate access to available supports during stressful times. 

Receives and reviews referrals and inquiries for persons with I/DD to crisis intervention services, answering questions regarding services, OPWDD eligibility, clinical and/or medical necessity criteria and assisting with scheduling of appointments needed to connect individuals to services, including intake meetings. 

Conducts in-person intake meetings/home visits to assess service needs with individuals and their families, serving as the primary contact for assigned cases, determining status of or need for evaluations with team, and providing ongoing assistance, coaching and support to families in navigating available services, resources and OPWDD eligibility by coordinating with all applicable parties to schedule assessments and secure required documentation. 

Provides ongoing case management for assigned participants, including in-person home visits and on-site sessions to provide necessary support services, behavior management, crisis counseling and parent/caregiver education to address specific challenges or needs, under appropriate clinical supervision. 

Conducts in-home crisis counseling with persons supported and their families to enhance coping skills and identify solutions to problems, appropriately documenting and assessing progress, changing needs and necessary supports, including for participants outside of caseload, as needed; collaborates with Assistant Social Workers regarding crisis counseling services for persons supported on their caseload to ensure coordination of services.  

Advocates for persons supported and their families with community-based organizations, medical providers or specialists and governmental agencies to connect people we support and their families with appropriate resources and services, accompanying families to appointments as needed. 

Schedules and facilitates parent/family support groups by leading and moderating group discussions on a variety of topics and regarding available resources relating to self-care, reducing stress and behavior management skills using prescribed curriculums.