Shipping Coordinator / Customer Service Associate

📍 Brentwood, NY (On-Site)

💲 $20.00-$21.00/hr

🕒 Contract-to-Hire (6 Months)

A growing third-party logistics and warehousing operation is seeking a detail-oriented Shipping Coordinator / Customer Service Associate to join their team in Brentwood, NY. This position offers the opportunity to work in a fast-paced environment that supports the movement of goods across multiple customers and transportation partners. The company continues to expand and provides long-term career growth opportunities for motivated individuals.

This role will split time between the office and warehouse, coordinating with internal teams, customers, and trucking companies to ensure inbound shipments are accurately received, processed, and communicated.

• Enter and verify inbound shipment information within the Warehouse Management System (WMS)
• Review receiving documentation and compare inbound receipts against packing lists
• Update customers regarding shipment discrepancies, shortages, damages, or delays
• Respond promptly to customer inquiries via phone and email
• Coordinate inbound appointments with carriers and trucking companies
• Create and print product or shipment labels as needed
• Communicate with warehouse leadership regarding inbound deliveries outside expected timeframes
• Update billing and shipment-related charges within internal systems
• Maintain accurate records and documentation
• Collaborate with warehouse personnel and management to ensure smooth operations
• Perform additional administrative and customer support duties as assigned

Required:

• 3+ years of customer service experience
• Proficiency with Microsoft Office (Excel, Word, Outlook)
• Experience working within a logistics, transportation, warehousing, supply chain, or shipping environment
• Strong data entry and organizational skills
• Ability to multitask and prioritize in a fast-paced environment
• Excellent verbal and written communication skills

Preferred:

• Bilingual Spanish
• Order processing or order entry experience
• Warehouse Management System (WMS) experience

The right candidate will be highly organized, detail-oriented, and customer-focused with a strong work ethic. They must be comfortable managing multiple priorities, working independently, solving problems, and meeting deadlines while maintaining a high level of accuracy. Strong communication skills and the ability to work collaboratively across departments are essential for success in this role.

What You'll Gain

• Contract-to-hire opportunity with potential for long-term employment
• Career growth within a rapidly expanding logistics organization
• Exposure to both office operations and warehouse coordination
• Collaborative and team-oriented environment
• Competitive pay and benefits eligibility during the contract period

If you have experience in customer service and logistics and enjoy working in a fast-paced environment, we'd love to hear from you.

This is a Contract to Hire position based out of BRENTWOOD, NY.

The pay range for this position is $20.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in BRENTWOOD,NY.

This position is anticipated to close on Aug 8, 2026.

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