We are looking for a Learning & Development Trainer to support training programs for employees, customers, and merchant partners in Overland Park, Kansas. This Long-term Contract position focuses on designing engaging learning experiences, leading instructor-led sessions, and maintaining clear documentation that helps users work confidently with business systems. The role also partners with cross-functional teams to strengthen onboarding, process education, and ongoing skill development through practical and well-structured training solutions.

Responsibilities:

• Design and deliver training programs for internal teams, customers, and merchant users who rely on company systems and tools.

• Develop, revise, and organize learning materials such as guides, reference documents, policies, procedures, and forms to keep training content accurate and useful.

• Facilitate instructor-led sessions and respond to additional requests for live systems training as business needs arise.

• Support learners as a coach and trusted resource, providing clear guidance and encouragement throughout the training process.

• Lead learning initiatives by assessing training needs and building solutions for onboarding, software education, leadership development, organizational effectiveness, and process improvement.

• Administer training operations by preparing materials, coordinating resources, tracking participation, and maintaining computerized learning records.

• Establish and maintain knowledge resources, including support for the Service Cloud knowledgebase and other training tools.

• Measure training effectiveness through job and task analysis, course validation, and pre- and post-training evaluations to confirm performance improvement.

• Partner with Customer Support and cross-functional teams to help design, test, and implement system updates that improve operational efficiency.