Hybrid Benefits Customer Service Representative (Richardson, TX area)

A-Line Staffing is hiring a Hybrid Benefits Customer Service Representative in the Richardson, TX (75081) area. If you’re interested, APPLY NOW for IMMEDIATE consideration.

Position Details

• Location: Must live within 1 hour of Richardson, TX 75081
• Work Style: Hybrid
• • On-site required on Day 1
  • Must be able to come onsite for meetings and major projects as needed
• Pay Rate: $18.50/hr+ (depending on bilingual status)
• Schedule/Availability:
• • Monday–Friday only
  • Hours vary 8:00 AM–6:00 PM, 32–40 hours/week
  • During busy season: 8:00 AM–11:00 PM

Job Description

• Build rapport quickly and respond to customers with compassion via phone, email, and instant message
• Customize your customer service approach to different communication styles while remaining professional and diplomatic on difficult calls
• Handle confidential information in accordance with HIPAA, Data Privacy laws, and company security requirements
• Explain health & welfare and pension terms and complex plan information in a clear, simple way members can understand
• Read and interpret plan documents and knowledgebase tools to resolve requests and anticipate member needs

Requirements

• High School Diploma or GED
• Open to varied experience; Customer Service/Call Center experience preferred
• English-speaking candidates welcome
• Bilingual (Spanish or French) candidates encouraged (pay is higher depending on bilingual status)

How to Apply

Please click to apply now! Austin Faris or an A-Line Team Member will reach out to you as soon as possible.

Phone number: 5867107941