LOCATIONS
HAHN Automation Group has locations in Miamisburg OH, Hebron KY, Columbia SC, and Brooklyn Park MN. All of our locations are actively recruiting for Controls Engineers (Machine Programmers). When applying please be sure to specify your preferred location or if you are open to relocation.

POSITION OVERVIEW

The Account Manager is responsible for managing and growing relationships with assigned existing customers within a designated industry vertical. This role drives revenue growth by identifying cross-selling, upselling, retrofit, relocation, and service opportunities while managing the full sales process from needs analysis and proposal development through negotiation and contract execution. The Account Manager develops a strong understanding of each customer's business, manufacturing strategy, and automation needs to deliver value-driven solutions.

Working closely with Project Management, Engineering, Applications Engineering, and Service, the Account Manager coordinates technical and commercial activities, negotiates change orders, and drives opportunities through the Lead-to-Quote (L2Q) process. This role serves as the voice of the customer internally, maintains accurate account plans, forecasts, and CRM data, and supports long-term customer growth through strategic account planning and exceptional customer service.

POSITION QUALIFICATIONS AND SKILLS

Education: Bachelor’s degree with emphasis in Engineering, Business, Marketing, or a related field, or an equivalent combination of education and experience

Experience: 3+ years of experience in account management, technical sales, business development, or customer relationship management, preferably in automation, industrial equipment, capital equipment, or manufacturing  

Additional skills:

• Proven ability to grow existing customer accounts by identifying cross-selling, upselling, and service opportunities while consistently meeting or exceeding sales targets and fostering an atmosphere of trust, integrity, fairness, technical competency, and a sense of urgency
• Strong understanding of customer technical challenges, complex technical sales processes, including needs analysis, solution development, proposal creation, pricing, contract negotiation, and closing
• Ability to build and maintain trusted and collaborative relationships with customers, executive decision-makers, technical stakeholders, and cross-functional internal teams
• Strong business acumen with the ability to understand customer manufacturing processes, automation strategies, and capital investment plans
• Excellent written and verbal communication, presentation, negotiation, and interpersonal skills, with the ability to communicate effectively with both technical and non-technical audiences
• Strong organizational and project management skills with the ability to manage multiple customer opportunities simultaneously
• Proficiency with CRM systems, Microsoft Office Suite, and sales forecasting tools, with a commitment to maintaining accurate customer and opportunity data
• Self-motivated, customer-focused professional with strong analytical, problem-solving, and relationship-building skills who thrives in a fast-paced environment, and is willing to travel as required to support customer meetings, project reviews, and industry events
• Flexibility to work additional hours as needed to meet project requirements with the potential for frequent overtime/weekend hours
• A commitment to integrity, ethical and economical practices, and the organization’s mission

PRINCIPAL DUTIES AND ACTIVITIES

 The principal duties will include, but not be limited to:

• Management of assigned existing customers within an assigned industry vertical
• Expansion of existing customer relations, identification of cross- and upselling potential
• Management of the entire sales process from needs analysis to contract closure
• Collaborate closely with Project Management, Engineering, and Service teams to ensure customer success while identifying and driving opportunities to grow service sales, with a focus on retrofits, relocations, and consulting services, and other aftermarket solutions
• Development of offers for customers with target to receive PO. Focus on price setting, negotiation with customer and coverage of legal and commercial factors. Coordination with Applications Engineer
• Negotiation of change orders in cooperation with Project Managers
• Maintain deep understanding of customer manufactur