911 Call Taker & Dispatcher - Telecommunicator (TC)

MUST APPLY THROUGH https://ducomm.org/careers/ TO BE CONSIDERED

Great Pay & Benefits ▬ Training Program Provided ▬ Rewarding Career

DuPage Public Safety Communications (DU-COMM) is among the largest consolidated 9-1-1 communications centers within the State of Illinois and located in Wheaton at our newer facility. DU-COMM is a 24-hour, 7-day a week operation serving 45 Police/Fire/EMS agencies throughout DuPage County.

DU-COMM is recruiting entry level or experienced applicants to join our team. No experience is required and extensive on-site training is provided. Multiple openings are available.

DU-COMM may be the right place for you if:

• You crave a fast-paced multi-tasking position that will test your skills and abilities
• You are looking for a rewarding career where you can help someone every day
• You are looking for an employer who provides stability, great pay and benefits, continuing training, challenges and opportunities

Job Duties:

· Train on all DU-COMM and member agency Telecommunicator protocols, procedures, and operations to complete the certification programs for Call Taking, Police and/or Fire.

· Answer 9-1-1 and other incoming phone calls and process requests for Police, Fire, and EMS with accuracy.

· Promptly and courteously communicate with citizens and member agency personnel while assisting them.

· Accurately perform data entry on requests for service, tracking unit status, and other information provided by field personnel while verifying key details.

· Monitor assigned radio channel and dispatch calls to appropriate police or fire units, via radio, and coordinate additional response as needed.

· Perform routine notifications to outside agencies, including but not limited to: utilities, public works, non-member agencies, businesses, and citizens.

· Efficiently operate a variety of communications center equipment and software, including but not limited to: Computer-Aided Dispatch (CAD), telephone system, radio, call check, mapping programs, messaging, and available resources.

· Become certified in Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), LEADS, NIMS, CPR, and other certifications as necessary.

· All other duties as assigned or per operational need.

Pay Ranges (paid hourly):

Entry level Telecommunicator 1 has a starting pay rate of $32.50 per hour ($67,600 annual) with an increase to Telecommunicator 2 (Police or Fire Certified) at a starting rate of $35.14 per hour ($73,091 annual)  after successfully completing 7-9 months of training. Experienced TCs may start at a higher pay step based upon related, recent experience. Pay range for Telecommunicator 1 is $67,600 to $75,379 paid hourly and Telecommunicator 2 is $73,091 to $101,941. Once certified on Police or Fire as TC2, overtime, comp time, and stipends are also available.  Annual increases include a May 1st COLA increase plus an anniversary Step increase.  

Benefits:

• Employer-provided uniform tops and additional annual stipend

• Paid Time Off (PTO) 26 days each year, with bidding for guaranteed time off, and Extended Sick Leave (ESL) 6 days each year

• Overtime pay, Comp Time, and Stipend pay for non-exempt, union staff

• Group health insurance: BlueCross BlueShield HMO and PPO options (employee contribution only 15%) with HSA employer contributions, Delta Dental HMO and PPO options, Express Scripts Prescription, and VSP Vision coverage

• IMRF pension, retirement savings, disability, and life coverage

• Additional retirement savings options

• Employer-provided life insurance

• Supplemental life insurance for self and family

• Supplemental disability, accident, and cancer protection

• FSA pre-tax savings accounts for health care and dependent care expenses

• Employee Assistance Program (EAP) with wellness, personal, and family support

• Financial services, legal services, and identity protection plans

• IFOP union membership for full-time Telecommunicators

• Onsite Fitness Room, full kitchen, quiet room, nursing mothers room, and more

Job Requirements:

·     &nbsp