Position Overview
We are seeking an experienced and service-focused Housekeeping Manager to lead daily housekeeping operations within a hospitality environment. This position plays a critical role in ensuring the property consistently maintains exceptional cleanliness, presentation, and guest satisfaction standards. The ideal candidate is a hands-on leader who can effectively manage staff, maintain operational excellence, and create a welcoming experience for guests.
Key Responsibilities
Housekeeping Operations

• Oversee all daily housekeeping activities to ensure the highest standards of cleanliness throughout the property.
• Ensure guest rooms, public spaces, and back-of-house areas meet established quality standards.
• Develop and implement housekeeping procedures, policies, and best practices to improve efficiency and consistency.
• Conduct regular inspections and quality audits of all assigned areas.

Team Leadership & Development

• Lead, train, coach, and supervise housekeeping team members.
• Provide ongoing performance feedback and support employee development.
• Foster a positive, accountable, and service-oriented team culture.
• Schedule staff and ensure appropriate coverage to meet operational demands.

Guest Experience

• Address guest concerns and housekeeping-related issues promptly and professionally.
• Support a culture focused on outstanding customer service and guest satisfaction.
• Work proactively to ensure a clean, comfortable, and welcoming environment for all guests.

Inventory & Resource Management

• Maintain inventory levels of cleaning supplies, linens, and housekeeping equipment.
• Ensure equipment is properly maintained and utilized efficiently.
• Monitor supply usage and identify opportunities to improve cost control without sacrificing quality.

Cross-Functional Collaboration

• Coordinate with Front Desk, Maintenance, Operations, and other departments to ensure seamless service delivery.
• Communicate maintenance concerns and operational issues to the appropriate teams.
• Support property-wide initiatives focused on guest experience and operational excellence.

Required Qualifications

• Previous housekeeping management experience within the hospitality industry required.
• Hotel housekeeping leadership experience strongly preferred.
• Strong knowledge of:
• • Housekeeping operations
  • Floor care techniques
  • Custodial practices
  • Industrial cleaning methods
• Proven team leadership and employee management experience.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Commitment to high standards of cleanliness and customer service.