Title: Field Manager | Residential Home Services (Charlotte, NC)
Similar Titles (at other companies): Superintendent, Project Manager

Location: Charlotte, NC. In the field, in clients' homes, with your crew. JC service area is the older neighborhoods just south of downtown Charlotte (Myers Park, Dilworth, Eastover, Cotswold, Foxcroft area).

Pay: $60,000 to $75,000 base + quarterly bonus up to $10,000/year tied to crew quality, assessment performance, process compliance, and crew retention. W-2. Full-time.

Benefits: Company truck and gas card. Tools provided. Quarterly performance bonus up to $10,000/year.

About us

Joyce | Cline isn't a handyman company. We're a boutique home services firm that the families in Myers Park, Dilworth, and Eastover trust with the keys to their homes. We do everything from changing the batteries in smoke detectors to small renovation work. Our craftsmen are W-2 employees with company vans, and our clients ask for them by name. Most of our clients have been with us for years. They send their friends.

We're hiring our second Field Manager.

About the role

You'll lead a crew of 3 to 6 Field Craftsmen. You walk new properties with homeowners, scope the work, and shape the assessment. You ride along with newer craftsmen, set the standard, and coach them up. You handle the field-side problems that come up mid-visit — the scope changes, the materials gaps, the homeowner who suddenly has a fourth item on the punch list. You report to the Ops Manager and work alongside our existing Field Manager, our Ops Coordinator, and our office team.

How this role starts — a proving period, not just an orientation.

The FM chair is earned, not handed out on Day 1. Your first 30 to 60 days, you work as a Field Craftsman on the crew — full schedule, real jobs, in clients' homes. This is where you prove your tradecraft, your documentation discipline, and how you carry yourself on a jobsite before you lead it. You are paid at the Field Manager rate from Day 1.

If you clear the bar — and the right person will — you move into a Field Manager split for about 30 days working alongside our existing FM, then take the full role. The craftsmen on your future crew will know you did the same work they're doing. That matters.

You will not be alone. You will be respected.

What a Tuesday looks like

Assessment days are the core of this role. You will typically run 4 assessments per day, each one a property walk with a homeowner, followed by a written estimate you build and submit before end of day.

• 7:00 a.m. — You review the day's schedule in Jobber with your crew. Four craftsmen, six jobs across three neighborhoods. You answer the two questions someone has.
• 8:00 a.m. — Assessment 1, Dilworth. You walk the property, listen, scope, and take notes. The homeowner has a six-item list. You work through all of it.
• 9:30 a.m. — Assessment 2, Myers Park. New client, referred by a neighbor. You scope two bathrooms and a punch list. You give her a honest read on timeline before you leave.
• 11:00 a.m. — You stop in on the Eastover crew. One of the craftsmen is two months in. You watch him do a trim cut, offer a small suggestion, and move on.
• 11:30 a.m. — Discord pings. A craftsman in Dilworth says the homeowner just added scope. You call the homeowner, set expectations, log the change in Jobber, and move on.
• 12:00 p.m. — Assessment 3, Cotswold. Quick one — two items, clear scope. Twenty-five minutes.
• 1:30 p.m. — Assessment 4, Eastover. The homeowner isn't sure what she wants yet. You ask the right questions, scope what you can, and set expectations on the rest.
• 2:30 p.m. — You build all four written estimates in Jobber and send them to the Ops Coordinator before 3:00.
• 3:00 p.m. — Weekly field-leadership check-in with the other Field Manager and the Ops Manager. You bring two things: the crew's quality trend and one process recommendation.
• 4:30 p.m. — You drop in on the second crew, review work, and head home.
• 5:00 p.m. — You're off. No on-call.

What you'll own

• Quality in the field. You set and hold the standard. B+ is unacceptable.
• Assessments and written estimates. You walk approximately 4 properties per day, scope the work with the homeowner, and produce a written estimate for each one before end of day. Honest, accurate, and held to the JC voice. The estimate is yours from walkthrough to submission.
• Crew devel