Job Title: Kiosk Field Service Technician – Independent Contractor (1099)

Location: Baltimore, MD (Multiple Field Locations)

Position Type: Independent Contractor (1099) | Part-Time

Pay: Fixed / Flat Rate (per unit or per visit)

Schedule: Flexible / Project-Based

OVERVIEW

We are seeking a reliable Field Service Technician to handle routine preventative maintenance, cleaning, testing, and hardware repair for IKE Smart City kiosks across Baltimore, MD.

IKE is an interactive digital kiosk platform connecting cities and citizens through life-size, high-brightness touchscreen displays. These units provide local wayfinding, community events, public transit info, and social services. As a field technician, your work directly ensures these high-visibility public assets remain clean, functional, and visually appealing to tens of thousands of daily pedestrians.

WHAT YOU’LL DO

• Functional Testing & Inspections: Execute routine functional check-lists (touchscreen responsiveness, ambient light sensors, cameras, audio, and outdoor display quality).
• Remote Support Collaboration: Work alongside Remote Support personnel to diagnose field issues, report offline status, and implement corrective actions.
• Field Repairs & Hardware Maintenance: Perform cosmetic touch-up paint, decal/label repairs, electronic component swaps, basic networking (router/switch reboots, cable runs), and light low-voltage electrical work.
• Documentation: Log completed service tickets, asset serial numbers, and before/after photos via mobile field app.
• Routine Cleaning & Aesthetics: Clean kiosk exterior glass, touchscreens, camera lenses, and enclosures using approved screen-safe solutions. Remove graffiti, stickers, paint, and dirt.
  

WHAT WE LOOK FOR (QUALIFICATIONS)

• Reliable & Conscientious: Dependable self-starter who follows established processes and safety protocols without direct supervision.
• Technical Aptitude: Experience with basic low-voltage electronics, basic electrical troubleshooting, computer networking troubleshooting, and standard hand/power tools.
• Brand Ambassador: Professional demeanor when working on public sidewalks or interacting with city personnel and passersby.
• Transportation: Valid driver’s license, reliable personal vehicle, active auto insurance
• Physical Requirements: Able to work outdoors in varying weather conditions, stand/bend for extended periods, and lift up to 60 lbs.
  

JOB DETAILS & REQUIREMENTS

• Education: High School Diploma or GED equivalent.
• Experience: 1+ years in field service, facilities maintenance, low-voltage electrical, or digital signage maintenance (preferred).
• Work Setting: Outdoor urban environment / Public right-of-way.
• Tools: All tools needed to perform job will be provided.

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