Pay will be determined based on experience, skills, and qualifications.

About Company:

Orthopaedic Specialty Institute (OSI) was founded by a dedicated group of specialized orthopaedic physicians committed to delivering exceptional musculoskeletal care. With multiple locations throughout Orange County, OSI provides comprehensive, patient-centered services focused on innovative treatments, advanced clinical expertise, and outstanding outcomes. Our team is dedicated to combining compassionate care with cutting-edge orthopaedic solutions to help patients restore mobility, improve function, and return to the activities they enjoy.

About the Role:

The Medical Secretary plays a crucial role in ensuring the smooth and efficient operation of a medical office or healthcare facility. This position is responsible for managing patient communications, scheduling appointments, and maintaining accurate medical records, which directly impacts patient care and satisfaction. The Medical Secretary acts as a liaison between patients, healthcare providers, and administrative staff, facilitating clear and timely information exchange. Attention to detail and confidentiality are paramount, as the role involves handling sensitive patient information in compliance with healthcare regulations. Ultimately, the Medical Secretary supports the healthcare team by providing essential administrative assistance that enables providers to focus on delivering high-quality medical care.

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in a medical administrative or secretarial role.
• Familiarity with medical terminology and healthcare office procedures.
• Proficiency in using electronic health record (EHR) systems and standard office software.
• Strong organizational and communication skills.

Preferred Qualifications:

• Certification as a Medical Secretary or Medical Administrative Assistant.
• Experience with medical billing and coding.
• Knowledge of healthcare regulations such as HIPAA.
• Ability to speak multiple languages to assist diverse patient populations.
• Prior experience working in a specialized medical practice or hospital setting.

Responsibilities:

• Manage incoming calls and correspondence, responding to patient inquiries and directing them appropriately.
• Schedule and confirm patient appointments, coordinating with healthcare providers to optimize daily schedules.
• Maintain and update patient medical records accurately, ensuring compliance with privacy laws and organizational policies.
• Prepare and process medical documents, including referrals, billing information, and insurance claims.
• Coordinate office workflow by communicating effectively with medical staff and other departments to support patient care activities.

Skills:

The Medical Secretary utilizes strong organizational skills daily to manage complex scheduling and maintain accurate patient records, ensuring seamless office operations. Effective communication skills are essential for interacting with patients, healthcare providers, and insurance companies, facilitating clear and professional exchanges. Proficiency with electronic health record systems and office software enables efficient data entry, document preparation, and information retrieval. Attention to detail is critical when handling sensitive medical information and processing billing or insurance documentation to avoid errors. Additionally, problem-solving skills help the Medical Secretary address scheduling conflicts and patient concerns promptly, contributing to a positive healthcare experience.