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CPE Technician = Customer Premises Equipment
6 months contract
Work Location: Onsite = Sugar Hill, GA 30518 (Onsite)
This is an onsite role at Sugar Hill, GA 30518 (Onsite), local candidates required
A major fibre infrastructure company in the U.S. offering connectivity via fibre to businesses and homes. They are well-positioned if you’re looking for high-capacity fibre networks (especially enterprise/wholesale). For a typical residential user, the key question is whether they are available at your address and what their consumer plans look like in your region.
About the Role: A CPE Technician works with "Customer Premises Equipment" — that's the physical gear (routers, modems, T1/DSL boxes, cabling, etc.) installed at a customer's location to connect them to a network. In this role specifically, you're not going out to customer sites yourself — you're an internal support specialist who helps make sure new service installations and repairs go smoothly. You'd help figure out the right cables and equipment configs, troubleshoot problems that field techs or internal teams run into, keep track of inventory/shipping so the right gear gets to the right place, handle escalations when something goes wrong, and train others on new equipment. It's a mix of hands-on technical knowledge (cabling, networking basics) and coordination/customer-service skills, since you're often the go-between for warehouse staff, field techs, and customers when an installation or repair hits a snag.
The Specialist II CPE Technician position exists within Service Delivery organization and is primarily focused on supporting new network service installation as well as the ongoing support of established customers in the repair cycles. In this role, the Technician is responsible for providing a high level of internal customer service and real-time support. This position acts as an internal escalation point for internal customer needs as well as providing technical documentation and training as required. This position will also perform quality assurance analysis and participates in special projects as required. In managing the processes, the Technician is also responsible to first maintain a high level of professionalism in any outbound communication and ensure necessary records and order updates are maintained in the Client back-office systems.
What You Will Do:
- Candidate must have strong communication skills and be able to articulate himself or herself well in writing and orally.
- Understand different cabling types and pin outs to determine cables needed (Cross over versus straight through, Coax versus CAT5/CAT6, Ethernet pin outs versus T1, etc…)
- Knowledge of shipping and logistical procedures.
- Must be able to interact effectively with internal departments and customers to quickly resolve installation and fulfillment issues.
- Work schedule flexibility, weekend and off hours support as required.
- Ability to lift and move packages up 50lbs throughout the day.
- Must be back up to Manger when needs arise
- Must be able to handle escalations and join conference calls when required.
- Must be able to identify inventory levels and engage Warehouse Workers and Management.
- Must be able to configure any type of equipment that we offer to our customers
- Candidate should be able to coach employees on issues or errors that occur on equipment and train on all new devices.
Do You Have:
- Ability to work successfully in a fast-paced and demanding customer environment.
- Candidate should maintain exceptionally strong written and verbal communication skills.
- Understanding of T1 and DSL loop technology, relative makeup, common applications, circuit composition, installation/repair process, and fault isolation procedures a plus
- Proficiency with all primary Microsoft Office and related software applications.
Personal Attributes:
- Willingness to assume ownership and responsibility and seeing problems through to the end and keeping all necessary parties informed throughout the process.
- Be a quick learner and possess a strong sense of self-motivation
- Proven ability to work in a fast paced, time critical environment.
Primus Software Corporation. Primus Software Corporation is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. We have excellent domain expertise in all verticals. We provide long term sol
About Primus Software Corporation