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"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".
Job Title: Customer Service Advocate II
Location: Columbia, SC 29229
Duration: 3 months Contract to hire
Pay Range is $17-$18.50/hr on W2
Customer Service / Claims Representative
- Provide prompt, accurate, and courteous support through phone, email, web, and walk-in inquiries.
- Research and resolve routine and complex customer issues, complaints, and adjustments.
- Coordinate with internal departments and document customer interactions accurately.
- Support priority inquiries, special projects, and process improvement initiatives.
- Maintain quality, productivity, and service standards.
- Assist with training and cross-training team members.
Requirements: High School Diploma/GED plus 1 year of claims processing or customer service experience, or Bachelor’s Degree in lieu of experience. Strong communication, organizational, problem-solving, and computer skills required. Ability to handle confidential information and high-stress situations.
Preferred: Associate Degree and 3 years of customer service/call center experience.
About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities
ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.
About ASK Consulting