Position SummaryThe Technical Account Manager (TAM) is a client-facing engineer who designs low-voltage and security solutions and owns the relationship with assigned accounts. This role blends:
- 50% Technical Design / Pre-Sales Engineering
- 30% Account Management / Client Retention
- 20% Solution Selling / Deal Development
The TAM becomes the trusted advisor to customers, providing technical solutions and ongoing support.
Key ResponsibilitiesI. Technical Solution Architecture (50%)
- Conduct walkthroughs and technical assessments
- Design Div 27/28 solutions: Cabling, AV, paging, Wi-Fi/VoIP networks, access control, surveillance
- Prepare scopes of work, risers, BOMs, diagrams
- Standardize classroom AV and security packages
- Support RFP responses
- Work with operations on design handoff and feasibility
II. Account Ownership (30%)
- Serve as the single point of contact for assigned accounts
- Maintain long-term relationships with IT directors, principals, and facilities teams
- Conduct quarterly reviews, check-ins, and site evaluations
- Track project progress and coordinate resolutions (non-technical)
- Ensure client satisfaction and build trust
III. Solution Selling (20%)
- Identify new needs, expansions, and upgrades
- Present solutions in clear, simple language
- Assist with pricing, proposals, and technical quoting
- Influence decision-making with expert-level knowledge
- Drive revenue from assigned accounts
Ideal Candidate ProfileThis hybrid role requires:
✔ Strong technical background
- AV systems
- Structured cabling
- Surveillance and access control
- Networking principles
- TIA/BICSI standards
✔ Strong client-facing soft skills
- Presenting
- Documenting
- Managing expectations
- Negotiating
- Educating school staff
✔ Experience in one of these roles:
- Lead Technician ready for a commercial-facing role
- Pre-Sales Engineer wanting account ownership
- Solutions Architect wanting more client engagement
- Technical Account Manager from an AV/security integrator
KPIs- Accuracy of designs
- Account retention
- Revenue growth from existing accounts
- Customer satisfaction (CSAT)
- Low rate of change orders
- Pipeline won with TAM involvement
Compensation Strategy (Competitive for Houston Market)Base Salary - competitive base salary based on depending on certifications + experience
Commission - Tiered commission structure based on Gross Profit