Job Description

To support the needs of inside sales representatives, service quoting specialists, and product subject matter experts in a way that’s helpful, positive, and motivating. Overseeing the department’s daily operation to provide service and product support, quotes, and sales to internal and external customers. Providing direction, feedback and performance reviews to staff.

Responsibilities

• Lead, manage, and mentor the Customer Success Team sales representatives, service quoting specialists, and subject matter experts to provide product material quotes, service quotes, and product support to internal and external customers.  
• Train and develop team on product information, equipment knowledge, and research skills
• Prioritize and delegate workload to meet daily demand and quick response for processing sales orders, quotes, and product support to customers, sales, and service departments    
• Set departmental goals and expectations, establish scorecard metrics to measure productivity
• Develop training and task procedures for each position and product specialist on the team, providing feedback and quarterly reviews on training progress.
• Provide performance reviews and annual appraisals for Team Members
• Work with Outside Service teams to provide service quotes and part support as needed to meet the customer’s expectations
• Work with the Outside Sales teams to provide service and product support to meet the customer’s expectations
• Ensure all quotes are logged, and communicated to each Territory Representative
• Monitor department internal and external customer response times and quote accuracy.
• Cross training team members appropriately to perform other job functions to ensure department needs are met

Special Skills Required:

• Great leadership and department management skills,
• Excellent listening and communication skills
• Exceptional verbal, and written communications skills
• Experience with computers and MS Office applications (Outlook, Word, Excel, and PowerPoint)
• Must have organization, multitasking, communication, and time management skills.
• Maintain a professional work ethic and demonstrate courtesy and respect in all aspects of the workday and routine.
• Ability to work as a team leader