V&J Beri Cleaning Services is hiring a friendly, dependable, and professional Customer Service Representative. The ideal candidate must communicate clearly, respond to customers promptly, and help the company secure new cleaning appointments.

Responsibilities:

- Answer incoming customer calls, text messages, and emails.

- Respond quickly to leads from Angi and Thumbtack.

- Contact potential customers and explain our cleaning services.

- Provide accurate quotes based on company pricing.

- Follow up with leads and encourage customers to book appointments.

- Schedule, confirm, reschedule, and cancel cleaning appointments.

- Send appointment reminders to customers and cleaners.

- Handle customer questions, concerns, and complaints professionally.

- Collect complete customer and property information.

- Update customer records, bookings, and lead information.

- Inform management about urgent customer or employee issues.

- Submit a daily report of calls, leads, bookings, and follow-ups.

- Protect customers’ personal and payment information.

Qualifications:

- Customer service or call-center experience is preferred.

- Strong verbal and written communication skills.

- Comfortable using Angi, Thumbtack, email, and scheduling systems.

- Able to speak professionally and confidently with customers.

- Organized, dependable, patient, and detail-oriented.

- Able to work independently and meet booking goals.

- Must have reliable internet, a working computer, and a quiet workspace.

- Cleaning-industry experience is helpful but not required.

Why Work With Us?

- Flexible scheduling

- Training and ongoing support

- Friendly and respectful work environment

- Opportunities for professional growth

- Opportunity to help grow a developing cleaning company

Clean residential and commercial properties.
Sweep, mop, vacuum, and dust all assigned areas.
Clean and sanitize kitchens, bathrooms, bedrooms, and common areas.
Empty trash and replace liners.
Follow cleaning checklists and company procedures.
Use cleaning products and equipment safely.
Arrive at every job on time and in proper work attire.
Treat clients, coworkers, and customers’ property with respect.
Report damages, missing supplies, or customer concerns immediately.
Complete each cleaning assignment to company quality standards.