Job Title: Sr Human Centered Design Strategist, SME
Location: US-MD-Baltimore- Hybrid- onsite 2-3 days per week
Duration: 1 year
 
Responsibilities:
DMI, LLC is seeking a Subject Matter Expert resource to serve as the Senior Human-Centered Design (HCD) Strategist. The Senior HCD Strategist will work directly with policymakers, eligibility staff, IT professionals, program administrators, and beneficiaries to ensure that technology decisions, system improvements, and policy implementations align with user needs and operational realities. The role is both domain expert and cross-functional collaborator, leading user research, translating findings into service blueprints and prototypes, building organizational HCD capacity, and ensuring that Medicaid systems and processes become simpler, faster, and more reliable for the people who depend on them and the staff who serve them to join us. 
 
Duties and Responsibilities:

• Serve as the Senior Human-Centered Design (HCD) Strategist on Medicaid outcome-focused pilot team, contributing senior domain expertise while collaborating across policy, operations, eligibility, and information technology functions.
• Lead human-centered design practice across the Medicaid eligibility, enrollment, and renewal lifecycle, analyzing current-state journeys, designing improvements, and supporting implementation alongside program and IT teams.
• Conduct qualitative user research with Medicaid beneficiaries and frontline eligibility staff to surface pain points, friction points, and unmet needs across the consumer and worker experiences.
• Translate research findings into service blueprints, journey maps, prototypes, and design recommendations that inform service design and technical improvements to   platforms supporting Medicaid eligibility and enrollment. Ensure all design work prioritizes usability, accessibility (Section 508 and WCAG), inclusion, and equity for diverse populations, including non-English-speaking beneficiaries, beneficiaries with disabilities, and underserved communities.
• Apply, iterate on, and contribute to design system standards to drive consistency and quality across the user experience. Facilitate stakeholder engagement across program staff, IT teams, executive leadership, and beneficiary communities, building effective working relationships that bridge organizational boundaries between policy, operations, and technology.
• Present research findings, design recommendations, and outcome metrics to senior leadership and to the broader Medicaid outcome team in clear, decision-ready formats. Ensure that proposed service and system changes meet federal and state policy and compliance requirements while delivering tangible, real-world improvements for beneficiaries and staff.
• Lead organizational human-centered design capacity-building by supporting state team adoption of cross-functional, iterative ways of working; contributing to knowledge-sharing and documentation for long-term sustainability; building state team capacity to apply HCD methods as part of ongoing operations rather than one-time engagements; and championing and demonstrating the value of HCD practice through guidance, mentorship, and visible delivery.
• Collaborate with engineers, product managers, business analysts, and contractor teams to ensure HCD insights translate into technical requirements, user stories, and acceptance criteria that engineering and PMO teams can execute against. Adhere to all security, change control, and   Project Management Office (PMO) policies, processes, and methodologies.

 
Qualifications:
Education and Years of Experience:

• A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical
  discipline.
• A Master's Degree is preferred.
• A minimum of seven (7) years of demonstrated professional experience as a Human-Centered Designer, Service Designer, UX Strategist, or equivalent role, with at least three (3) of those years delivering outcomes in complex, regulated, or large-scale environments such as government, healthcare, financial services, or other regulated industries.
• Demonstrated experience designing digital or technology products or solutions using human-centered design principles, working closely with engineers, product managers, and program staff to translate design into delivered systems.
• Demonstrated ability to work in cross-functional teams and to bridge gaps between policy, ope