JOB SUMMARY

The Outreach Program Manager is responsible for leading and managing the outreach program in collaboration with Communications, ensuring strategic alignment with organizational goals and deepening relationships with members and key stakeholders. This role emphasizes program administration, staff management, and strategic engagement, while maintaining a strong presence at select events and associations.

MINIMUM QUALIFICATIONS & EDUCATION

Bachelor’s degree in marketing, Communications, Finance or related field from accredited college or university and at least seven (7) years of experience in Pension Benefits, Public Relations, Employee Benefits, Finance, or similar field.

Five (5) years of experience in management or supervisory role.

Strong presentation and public speaking skills.

Strong writing skills and experience producing clear, accurate, and visually appealing reports.

Proven success in networking and relationship management.

Experience in creating relevant presentations and speaking in front of large groups.

Experience in media content preparation and review, such as social media, podcast, video content, and publications.

Proficiency in Excel and data analysis; ability to interpret analytics and create actionable reports.

Strong project management and organization skills with experience in planning, execution, and evaluation.

Be able to drive as needed throughout the state of GA by car, resulting in hotel stays as appropriate.

PREFERRED ADDITIONAL QUALIFICATIONS

Five (5) years’ experience in retirement-related benefits preferred.

Knowledge of the TRSGA pension plan.

Experience in proofreading, editorial review, and copywriting for outreach materials.

Graphic design, AI content creation, and experience in market-leading content design.

ADDITIONAL ELIGIBILITY & QUALIFICATIONS (CERTIFICATES, SPECIAL EQUIPMENT)

None

ESSENTIAL DUTIES & RESPONSIBILITIES

Program Leadership & Strategy

Manages the Outreach Program and the performance of the outreach staff. Ensures staff is fully trained, coached, and updated as needed on policy/procedure changes. Collaborates with the Communications & Outreach Director to set and execute strategic goals for the outreach program.

Establishes annual goals and standards to be met by staff. Manages all programs and events to ensure staff is on target to meet goals throughout the year.

Develops and monitors KPIs and metrics to measure program effectiveness and identify areas for improvement.

Manages the outreach staff to ensure goals are being met or exceeded. Meets with staff quarterly to review performance. Identifies standards not being met and develops action plans to ensure year end goals are achieved. Prepares and performs annual reviews for outreach staff.

Ensures staff has the necessary support and resources. Assists with presentations at events as needed. Participates in benefit fairs, seminars, workshops, and conferences across the state.

Assists in managing and staffing the outreach team:

Interviews, hires, supervises, plans, assigns, coordinates, and directs the activities of assigned personnel.

Makes staffing decisions including evaluating performance, coaching and appraising performance, administering disciplinary action, prioritizing department requests, reviewing completed work, and training assigned personnel as needed.

Addresses and employee issues as they arise.

Plans and attends all weekend seminars and coordinates with qualified outside speakers and outreach staff. Secures facilities for seminars and coordinates any food and beverage. Reviews and forwards any related invoices.

Ensures overall success of programs as measured by overall customer satisfaction scores, accuracy scores, stakeholder feedback, and meeting established deadlines.

Compiles metrics and creates reports for the Communications & Outreach Director as needed.

Collaborates with Marketing and Communications staff to ensure outreach presentations and materials align with agency goals, campaigns, and targeted outreach strategies. Creates member files for the marketing of various events.

Administrative & Reporting Duties

Creates and submits monthly travel authorization reports to the Executive Team for approval.

Prepares detailed re