Duties & Responsibilities

Duties & responsibilities may include, but not limited to:

Administrative

• Must be available and ready for all telephone, fax, e-mail, and walk-ins to oversee and assist in all certifications.
• Demonstrates a positive, welcoming, supportive environment for residents, visitors, and community staff.
• Maintain and progress in knowledge of affordable housing programs and tax credit agency regulations.
• Assist in all administrative duties as requested.
• Knowledgeable of the community and all the amenities, as well as the businesses, schools, hospitals, and public transportation within a 3-5-mile radius.
• Ensures that all communications regarding leasing an apartment will be keyed into Boston Post (BP) daily.
• Must be able to overcome objections and promote the features of the community effectively.
• Prepared for mystery shoppers.
• Assists the Manager in the training of all property staff.
• Responsible for keeping working area neat and clean.
• Has a working knowledge of all affordable regulatory forms and documents.
• Knowledgeable regarding how to submit timesheets and payroll adjustments.
• Assists the Manager in setting up preliminary interviews for community staff.
• Submits accurate and complete compliance reports as specified by Residential One’s time table.
• Maintains building security measures, ensuring proper incident documentation, and notification to management, owners, and insurance carrier within 24 hours of the incident. This includes residents, visitors, contractors, and staff.
• Assists the file audits on a semi-annual basis.
• Assists in the property’s filing system so it is maintained daily, and includes applicant/resident, accounting, vendor, and contract files.
• Responsible for attending all community staff attending mandatory trainings, as well as other trainings, that help promote the successful operations of the property.
• Learn Boston Post (BP) software, and use the paperless work flow process to work with efficiency and accuracy.
• Uses knowledge acquired through the various training to successfully supervise the operation of the community, in the absence of the Manager.

• Assists in the preparation of the Reserve Fund Replacements (RFR).
  
  Occupancy
• Reviews and assists in all the leasing activities.
• Maintains the goals for the community staff to maintaining 100% occupancy through curb appeal, service, and retention strategies.
• Responsible for sending 60/90/120-daye re-certification notifications.
• Ensures that all move-in certifications will be completed and sent to U.S. Housing in a timely manner. The re-certifications will be completed and sent to the compliance department 90 days after the effective re-certification date.
• All certification corrections are to be completed and re-sent within 48-72 hours after notification of deficiencies.
• Increase letters must be sent 30 days in advance of the effective date of the increase, or what is applicable for the jurisdiction.
• Must be able to calculate the income and assets in compliance with Residential One and industry standards.
• Responsible for compiling and pre-auditing the first year investor lease-up files, and any corrections if needed.
• Executes marketing and advertising campaigns for apartment leasing, in conjunction with the Affirmative Fair Housing Marketing Plan.
• Notifies the residents in writing of all issues effecting their tenancy, by the direction of the Manager.
• Maintains vacancy information as required by Residential One, the owners, and monitoring agencies.
• Assists the Manager in screening and reviewing all applications in a timely manner.
• Completes the reviews for the lease orientations and signings, and submits relevant documentation to the U.S. Housing for final approval.
• Assists with the property tours, showing vacant units, and marketing property amenities.
• Working knowledge and assists in apartment inspections for move-in/move-out conditions (pre/post inspections), and the successful completion of the process within 24 hours of the action.
• Ensures that the correct set-asides, rent, and income limits are being utilized.
• Completes the certification process. Ensures timely and accurate certifications for both annual and interims.
• Assists the community staff in preparing for all inspections and audits.
• Remains current on, and compliant with, the policies and laws affecting the marketing and leasing community.
• Assists in filing court documents for eviction and attends scheduled court hearings.
• Must be able to calculate the i