We are looking for a Business Systems Analyst, ERP who is passionate about driving smart, scalable solutions. This role partners closely with the business to support and enhance Microsoft Dynamics 365, including Finance and Operations and Customer Engagement, improve processes, and deliver meaningful impact.
We are seeking someone who is proactive and solutions focused, with the ability to take initiative, identify opportunities, add value, and drive system and process improvements across the organization.

The Roland DGA Family

Roland DGA Corporation serves North and South America as the sales, marketing, distribution and service arm for Roland DG Corporation of Hamamatsu, Japan. Roland DG is a worldwide leader in wide-format inkjet printers for the sign, textile and personalization markets; engravers for awards, giftware, signage and direct part marking; and desktop 3D printers and milling machines for the dental CAD/CAM, product prototyping and medical industries. Roland DGA is a nine-time winner of the Orange County Register Top Workplace Award. We prioritize our positive culture and a creative, team-oriented environment, and offer an attractive benefits package including continuing education and 401k matching. If you are goal oriented and driven to grow both personally and professionally, then this is the company for you.

POSITION PURPOSE
Provides application-level support for end users across core back-office business application systems, with a primary focus on Microsoft Dynamics 365 Finance & Operations (F&O) and Customer Engagement (CE). Improves business processes and supports critical business strategies by managing the analysis, design, implementation, and ongoing support of the ERP platform and related back-office systems, integrations, and processes.
This role partners closely with business stakeholders and IT leadership to ensure that Dynamics 365 solutions align with operational needs, comply with internal controls (including J SOX), and support enterprise scalability. The Business Systems Analyst (BSA) plays a key role in translating business requirements into functional and technical specifications, coordinating delivery across internal teams, implementation partners, and vendors.

ESSENTIAL FUNCTIONS AND BASIC DUTIES
• Develops a strong understanding of business processes and proactively identifies opportunities for process improvement through system enhancements or technology solutions, with an emphasis on efficiency, cost reduction, and improved customer and user experience.
• Primary responsibilities are focused on the Roland DGA back-office systems, including Microsoft Dynamics 365 Finance & Operations and related ERP initiatives. While not primarily responsible for front-office or CRM-only initiatives, the role may support cross-functional projects where systems and data overlap with Dynamics 365 CE.
• Works collaboratively with internal teams, external consultants, and vendors to deliver solutions that meet defined business objectives and quality standards.
• Engages closely with business users throughout the full project lifecycle, including requirements gathering, design, testing, deployment, and post-implementation support, to ensure projects are delivered on time and within budget.
• Partners closely with the Director of Information Services to maintain alignment with IT strategy and enterprise architecture as it relates to ERP, integrations, data, and back-office platforms.
• Maintains ongoing communication with business stakeholders and third party vendors to track progress, manage expectations, and ensure contractual and delivery commitments are met.
• Provides system analysis and advisory services by understanding existing Dynamics 365 configurations, integrations, and capabilities. Stays informed of Microsoft updates, releases, and best practices, and recommends improvements to increase system stability, usability, and business value.
• Plays a significant role in ERP-related initiatives, including system enhancements, integrations, optimization efforts, and future platform expansions within the Dynamics 365 ecosystem.
• Ensures that system changes, projects, and processes align with internal governance standards, including documentation, project controls, and J SOX compliance requirements.
• Performs additional duties as required; the above reflects the general scope of responsibilities and is not intended to be an exhaustive list.

PERFORMANCE MEASUREMENTS
• Development of accurate and timely project plans aligned to documented requirements
• Delivery metrics for projects, including on time completion and variance tracking