Benefits 

U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan and company contribution, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. U.S.-based employees also receive, per calendar year, up to 6 scheduled paid holidays. Additionally, eligible hourly/non-exempt and exempt employees accrue up to 112 hours of PTO based on years of service and may annually take up to 8 hours of paid volunteer time.  Additional paid sick leave is also provided if required by state or local law.  

 Summary of Position: 

The Mobile Device Administrator I will maintain intermediate knowledge of mobile device technologies in use and acts as an escalation point for support and implementation teams. This position is responsible for updating existing mobile device policies and creating new policies to meet the organization’s mobility strategy. Areas of responsibility include updating existing policies, documenting and maintaining repeatable and reusable standard operating procedures and practices, and deploying software updates. Also, supporting pre-sales Architects as needed to onboard customer technologies. 

Essential Functions: 

• Review and update existing mobile device management policies 
• Coordinates plans and executes activities related to platform maintenance, disaster recovery, and software release management 
• Performs capacity and stability monitoring  
• Assists with application health and server metrics collection and reporting 
• Work with customers to help them integrate Mobile Device Management (MDM) platforms into their existing environment  
• Operate, maintain, and provide consultation for a wide variety of IOS, Android and other mobile devices 
• Help in establishing operational processes for delivering world-class MDM support 
• Operate, maintain, and provide customer support and consultation for a wide variety of MDM related issues 
• Maintain design, representation of the logical layout of services, representation of network communication Services, and Service Communications Information documentation for an MDM solution 
• Follow and continually improve processes for the deployment, configuration, automating, and management of mobile computers, printers, ERP clients, and related technology. Assisting in customer deployments 
• Analyze and develop innovative resolutions for complex problems involving availability and/or performance at the system level 
• Understanding mobile technology and alignment with customer requirements which includes Mobility, Cellular carriers, Wi-Fi infrastructure, environmental, store access/updating, and Enterprise Directory integration 
• Coordinate the implementation of solutions and issue resolutions between SEM and Config Teams 
• Support escalations from Service Desk queues 
• Create and implement Configuration change requests and associated documentation 

Competencies: 

1. Ensures Accountability 
2. Tech Savvy 
3. Communicates Effectively 
4. Values Differences 
5. Customer Focus 
6. Resourcefulness 
7. Drives Results 
8. Plans and Prioritizes 
9. Decision Quality 
10. Self-Development 

Work Environment: 

This position is based in a professional office setting and regularly utilizes workplace technology, including computers, smartphones, multifunction printers, cloud-based filing systems, and collaboration tools.

Physical Demands: 

This role requires physical capabilities that support the successful execution of key responsibilities. The employee regularly engages in verbal and written communication with colleagues and clients to address project-related inquiries and must be able to convey accurate information clearly and efficiently. The position involves remaining seated at a workstation for approximately 75% of the time, with occasional movement throughout the office to access equipment, supplies, and shared resources. Daily tasks include consistent use of computers and standard office technology such as keyboards, printers, and multifunction devices. The role also involves transporting equipment boxes weighing up to 25 pounds within the building and to other offsite locations as needed for project support.

Required Education and Experience: 

• Bachelor’s Degree preferred 
• 1-3