Before you read on: this role starts fully onsite at our Greensboro shop for roughly the first 3-4 months, then moves to a hybrid/remote arrangement based in Charlotte, with real potential to grow into our person on the ground there. If you can commit to that build-out phase, the rest of this was written for you. If a Greensboro commute during those months isn't something you can do, this isn't the right fit.

For nearly 30 years, Double Hung has done what most of the industry says can't be done: we restore historic wood and steel windows and doors that others would tear out and throw away. Our founding belief is simple, don't replace, repair. What looks "beyond repair" to someone else is, to us, just ready for repair.

From our 20,000 sq ft shop in Greensboro, our craftspeople restore pre-1955 windows and doors for homeowners, institutions, and federal landmarks across the Carolinas, Virginia, and the Southeast.

The work is exacting. The clients are discerning. And the craft deserves to be seen.

We're very good at the work.

Where we're ready to get great is in how we receive, guide, and care for the people who hire us and that's the role we're hiring for. The role in one sentence

You are the front door of Double Hung, the person who makes sure no inquiry, no client, and no opportunity falls through the cracks again.

Today, leads reach us a many ways, phone, text, web form, referral, a tangle of inboxes with no single funnel and no consistent system.

Too many clients have to reach out, too many times. That ends with this role.

You'll own the path from a customer's first hello through execution of service and beyond and you'll be the connective tissue between the craft on our floor, our sites and the brand the world sees.

What you'll own

• Be the quarterback of every lead. Capture every inbound inquiry across every channel into one clean, well-maintained system of record. Triage by priority and personally drive follow-up so clients feel pursued, not forgotten.
• Make follow-up relentless. Build and run the cadences that mean clients hear back fast and never chase us. Speed-to-response is the number this role lives by.
• Shepherd the full client journey. Stay with the customer from first contact through estimate, project, and into service, warranty, and ongoing maintenance. Protecting the relationship and the recurring revenue that comes from clients who feel genuinely cared for.
• Build the system of record. Run a disciplined, AI-assisted system now and help us consolidate onto our long-term platform. Retiring tools that no longer serve us or our clients. You need the instinct to build clean process and the discipline to keep it clean.
• Connect the craft to the brand. Orchestrate a steady content rhythm that shows off our craftspeople and their work, coordinating a schedule and sparking friendly internal challenges that get the crews proud to show what they do (with intern support as we grow). Content coordination is part of how we grow, not the deliverable this role rises or falls on. You don't have to be the photographer; you help make it happen on a cadence.

The first 90 days, an honest picture

Month one is roughly 80% triage and system discipline.

Before anything else, the front door has to stop leaking: one place where every lead lives, a follow-up rhythm clients can feel, and a system the rest of us can trust.

By months two and three, as the front door steadies, the work broadens, tightening the system of record, taking real ownership of the client journey and starting the content rhythm.

The triage discipline never disappears; it becomes the foundation everything else is built on.

If bringing order to a messy, high-volume front door energizes you, you'll thrive.

If you need a finished machine handed to you on day one, this isn't your role.

This role will grow for the person who truly takes hold of our front door and sales pipeline, there's a real path to expanded scope as Double Hung grows.

Who you are

• You've run a customer funnel before and owned that flow in a real CRM. (CRM experience required.)
• You've delivered high-touch service to discerning clients