Treatment Coordinator – Aesthetic & Implant Dental Practice
James Martin, DMD Aesthetic & Implant Dentistry | Lafayette, CO
$26–$30/hour | Full-Time | 4-Day Workweek | No Weekends
James Martin, DMD Aesthetic & Implant Dentistry is looking for an exceptional Treatment Coordinator to join our team.
We are a private, comprehensive dental practice providing an elevated level of care and patient experience. Many of our patients come to us for comprehensive, cosmetic, implant, and complex dental treatment, and we take pride in creating an experience that is personal, organized, thoughtful, and different from a typical dental office.
We're looking for someone who is exceptional with people: confident, personable, highly organized, persuasive without being pushy, and genuinely interested in helping patients feel comfortable making important decisions about their care.
Sales Experience Is Highly Valued
Dental experience is not required, and we do not necessarily prefer dental experience over strong sales experience.
In fact, candidates with backgrounds in consultative sales, luxury retail, hospitality, aesthetics, medical sales, real estate, high-end customer service, or other relationship-based sales environments are strongly encouraged to apply.
The right person knows how to listen, understand what matters to someone, build trust, explain value, address concerns, and confidently ask for a decision.
We are not looking for aggressive or transactional sales. Dentistry is healthcare, and our approach is centered around helping patients understand their options and make informed decisions that are right for them.
Dental terminology and clinical processes can be taught. Exceptional communication skills, emotional intelligence, drive, and the ability to connect with people are much harder to teach.
About the Role
As our Treatment Coordinator, you will guide patients through the treatment process after the doctor has made clinical recommendations.
You'll help patients understand the proposed treatment, discuss financial options, answer non-clinical questions, coordinate appointments, follow up with patients who are considering treatment, and make sure patients feel supported from consultation through completion of care.
Some treatment plans can represent a significant financial investment. You must be comfortable discussing money professionally and confidently while helping patients understand the value of the care being recommended.
This is also not strictly a front-office position.
The person we hire must be willing to learn dental assisting responsibilities and step into the clinical environment when needed. We believe our strongest team members understand how the entire practice functions and are willing to support one another.
We will train the right person.
Responsibilities
Treatment Coordination & Case Acceptance
Present treatment plans and financial arrangements clearly and confidently
Help patients understand the sequence, logistics, and investment associated with treatment
Build trust and help patients work through questions or concerns
Discuss payment and financing options
Schedule comprehensive and multi-visit treatment
Follow up consistently with patients considering treatment
Maintain accurate documentation of patient communication
Track treatment acceptance and follow-up
Coordinate communication between patients, the doctor, and the clinical team
Ensure patients feel supported throughout their treatment journey
Patient Experience
Deliver an exceptionally warm, professional, and personalized experience
Anticipate patient needs
Communicate confidently with a wide range of personalities
Handle questions and concerns with professionalism and empathy
Follow through on commitments
Pay attention to the small details that distinguish an elevated patient experience
Clinical Cross-Training
Learn dental terminology and procedures
Learn basic dental assisting responsibilities
Assist the doctor and clinical team when needed
Help with room preparation and turnover
Learn dental materials, technology, and office protocols
Be willing to step outside of your primary responsibilities when the team needs support
Who Will Thrive Here
We maintain high standards for patient experience, teamwork, organization, and every