Job Purpose:

The Production Operations Manager is responsible for planning, directing, and executing daily warehouse production to meet customer order fulfillment requirements in a public third-party logistics (3PL) environment. This role owns daily volume execution, labor allocation, and prioritization of work to ensure customer orders are fulfilled accurately, on time, and at required service levels.

The Production Operations Manager focuses on what gets done, by whom, and when - balancing labor, volume, and priorities across shifts while responding to changing customer demands. This role works closely with the Process Operations Manager to execute established processes while maximizing throughput, productivity, and service performance.

Essential Duties and Responsibilities:

Core duties and responsibilities include the following. Other duties may be assigned, as this list is not exhaustive. This position requires the Production Operations Manager to physically report to work in order to effectuate the below responsibilities. Duties apply to at any and all Distribution 2000, Inc. locations, including 1165 W. Crossroads, 1200-1208 N. Schmidt Road, and 1186 Arbor Drive, and any other locations that may be added from time to time; travel between facilities will be required.

Daily Production & Volume Management

• Own daily execution of warehouse production, including receiving, picking, shipping, and value-added services as applicable.
• Plan and manage daily and shift-level production volumes to meet customer order fulfillment deadlines and SLAs, as may be applicable.
• Adjust production plans in real time based on volume changes, labor availability, system constraints, and customer priorities.

Labor Planning & Personnel Assignment

• Assign personnel daily across operational functions to optimize productivity and service levels.
• Balance staffing across shifts, departments, and customers to meet workload demands.
• Partner with supervisors and leads to manage attendance, coverage, overtime usage, and labor efficiency.

Work Prioritization & Customer Fulfillment

• Prioritize daily work queues to ensure critical customer orders ship on time.
• Coordinate order release and wave execution in partnership with Customer Service and WMS teams.
• Manage escalations related to order fulfillment delays, shortages, or urgent customer needs.

Performance Management

• Drive productivity, throughput, and on-time performance against established targets.
• Monitor real-time production metrics and take corrective action to address gaps.
• Hold supervisors, leads and frontline teams accountable to daily performance expectations.

Team Leadership & Execution

• Lead warehouse supervisors and leads in executing daily production plans.
• Provide clear direction, expectations, and communication to frontline leadership.
• Coach supervisors on labor utilization, shift execution, and short-term problem solving.
• Oversee, manage and develop warehouse function lead team, in partnership with Process Operations Manager.

Cross-Functional Collaboration

• Work closely with the Process Operations Manager to execute standardized processes and identify production constraints.
• Partner with Customer Service to align production priorities with customer commitments.
• Collaborate with Maintenance, Safety, and IT/WMS teams to minimize downtime and disruptions.
• Partner with the HR Generalist to identify staffing needs and support recruiting, training, performance management/evaluation, and development to meet operational growth demands.
• Collaborate with the Process Operations Manager, HR Generalist, and functional leads to develop, implement, and ensure accountability to structured training programs.

Food Safety & Defense Programs

Safety & Compliance

• Ensure warehouse staff personal safety and security.
• Ensure daily production activities are executed safely and in compliance with company policies a