1.1 Job Description - Customer Service/Room Attendant

Job Title: Room Attendant
Department: Housekeeping
Reports To: Property General Manager
FLSA Status: Non-Exempt

Position Summary:
We are looking to hire a Room Attendant to join our cleaning team. You will be
responsible for cleaning rooms and common areas, disposing of trash, changing beds,
vacuuming, and notifying maintenance of any issues. You should be able to lift 25
pounds and have an eye for cleanliness. Our ideal candidate is someone who enjoys a
high-speed environment, making it possible to finish cleaning a room within 30 minutes,
is a self-starter and excellent at managing their time effectively.
Essential Duties and Responsibilities:

• Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
• Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators,
stairways, locker rooms, and other work areas so that health standards are
met.
• Empty wastebaskets, empty and clean outdoor ashtrays, and transport other
trash and waste to disposal areas.
• Replenish supplies, such as drinking glasses, linens, writing supplies, and
bathroom items.
• Keep storage areas and carts well-stocked, clean, and tidy.
• Dust and polish furniture and equipment.
• Sweep, scrub, wax, or polish floors, using brooms, mops, or powered
scrubbing and waxing machines.
• Clean rugs, carpets, upholstered furniture, and draperies, using vacuum
cleaners and shampooers.
• Wash windows, walls, ceilings, and woodwork, waxing and polishing as
necessary.
• Wear uniform at all times while on duty.

Competencies: To perform the job successfully, an individual should demonstrate the
following.
• Adaptability- Adapts to change in the work environment. Manages
competing demands, Accepts criticism and feedback. Changes approach or
method to best fit the situation.
• Communications - Exhibits good listening and comprehension. Expresses
ideas and thoughts in written form. Expresses ideas and thoughts verbally.
Keeps others adequately informed. Selects and uses appropriate
communication methods.
• Cooperation – Establishes and Maintains effective relationships. Exhibits tact
and consideration. Displays positive outlook and pleasant manner. Helps and
support to co-workers. Works cooperatively in group situations. Works
actively to resolve conflict.
• Customer Service - Displays courtesy and sensitivity. Manages difficult or
emotional customer situations. Meets commitments. Responds promptly to
customer needs. Solicits customer feedback to improve service.
• Dependability - Commits to doing the best job possible. Follows instruction.
Keeps commitments. Meets attendance and punctuality guidelines.
Responds to requests for service and assistance. Takes responsibility for own
actions.
• Problem Solving – Identifies problems in a timely manner. Gathers and
analyses information skillfully. Develops alternative solutions. Resolves
problems in early stages. Works well in group problem solving situations.

Qualifications: To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are representative of the
knowledge, skill, and/or ability required. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.

Education/Experience: No prior experience or training.

Language Ability: Read a limited number of two- and three-syllable words and recognize
similarities and differences between words and between series of numbers. Write and
speak simple sentences.

Mathematical Ability: Add and subtract two digit numbers and multiply/divide with 10's
and 100's. Perform these operations using units of American money and weight
measurement, volume and distance.
Reasoning Ability: Apply common sense understanding to carry out simple one- or two-step
instructions. Deal with standardized situations with only occasional or no variables.

Software Skills: None

Certificates and Licenses: None

Supervisory Responsibilities: None

Work Environment: The work environment characteristics described here are
representative of those an employee encounters while performing the essential
functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential functions.

• This job operates in a hotel environment. The role routinely uses
stand