Full-Time Medical Customer Service Representative

We are a fast-paced durable medical equipment (DME) company seeking a dedicated and detail-oriented Medical Customer Service Representative to join our team.

The ideal candidate will have the ability to multitask effectively, communicate clearly and professionally, and maintain a friendly and courteous phone presence when assisting patients, families, and healthcare professionals.

Key Responsibilities:

• Provide exceptional customer service via phone and email
• Accurately enter and maintain patient demographic information
• Communicate effectively with patients, caregivers, and internal departments
• Manage multiple tasks in a fast-paced environment while maintaining attention to detail
• Support coordination of services and equipment delivery

Qualifications:

• Strong verbal and written communication skills
• Pleasant and professional phone demeanor
• Excellent computer skills with a high level of accuracy
• Knowledge of medical terminology preferred
• Strong organizational, planning, and multitasking abilities
• Ability to work independently as well as collaboratively across departments

Training:

• Comprehensive training will be provided on our medical software systems