At 20/20 Plumbing & Heating, Inc., we are Employee Owners dedicated to building our communities. Since 2015 our organization has been a leader in the HVAC and plumbing industry throughout California and Nevada. We deliver reliable, state-of-the-art services to single-family, multi-family, commercial, rehabilitation and hospitality projects. Our mission is dedicated to Building Excellence Together and crafting a future marked by growth, innovation, and prosperity for all.

We are seeking a highly motivated Customer Service Plumbing technician in Las Vegas! As part of our team, you'll enjoy a comprehensive benefits package including: Employee Stock Ownership Plan (ESOP), 401k, Medical, Dental and Vision Insurance.

General Responsibility:

The duties of the Customer Service Plumbing Tech is the installation, maintenance and repair of both residential and commercial plumbing. Customer Service Plumbing Tech’s are responsible to perform a variety of services ranging from faucet repairs, tankless water heater installations, to replacement of sewer systems.

Significant Duties:

• Responsible for servicing products and equipment on assigned projects and ensuring customer satisfaction

· Makes decisions by analyzing information and evaluating results to choose the best solution and solve problems

• Uses a variety of hand tools, following blueprints, wiring diagrams, piping schemes or engineering specifications, to diagnose and repair units
• Replaces water heaters, repairs, replaces, and maintains gas valves, sump pumps, troubleshoots leaks and recirculating pumps.
• Have knowledge of tankless water heaters.
• Troubleshoot and repair branch main sewer lines, repair copper and supply lines.

· Installs and repairs fixtures such as toilets, urinals, lavatories, faucets, showers, garbage disposals, drinking fountains, backflow devices and flush valves

· Performs preventative maintenance, site surveys, replacement, and modifications as needed.

· Occasionally operate jackhammer in hard soils to expose both water and sewer mains.

· Ability to strategically carry material to work area (ie. Sewer snake, toilet box (es), tankless water heaters).

• Prepares for on-site installation and repairs by examining building layout, anticipating difficulties, gathering materials and coordinating on-site work, as necessary
• Documents work by completing paperwork on each job and maintaining files
• Keeps current all manufacturers products concerning installation, operation, maintenance, service, and repair
• Installing new plumbing support in existing building conditions and in new constructions
• Provides technical support to customers
• Analyses problem and identifies appropriate tools and materials for repair
• Performs within the values and guidelines of 20/20 and adheres to the 20/20 Policies and Procedures
• Follows health and safety standards and complies with building codes
• Other duties or projects as assigned

Skills and Qualifications:

· Four + years or more of experience in new construction plumbing or three + years of residential service plumbing

· High school diploma or equivalent

· Hold a valid California Driver's License with a clean DMV record

· Must pass a background check

· Must have OSHA 10 ceritifcation

· Must be a self-motivated, responsible, punctual and professional

· Must have good verbal and written communication skills.

· Must have basic Android/iPad knowledge.

· Maintain electronic timekeeping via portable electronic device (tablet)

· Experience with home warranty plumbing work

· Accept responsibility and be accountable for achieving top results

· Maintain a culture of mutual respect, trust, openness and can do attitude

· Commit to high standards of ethics, honesty and integrity

· Working knowledge of plumbing principles, codes, design, distribution and construction

· Must be willing to work outdoors in extreme temperatures, both hot and cold, and other unusual elements, such as loud noise, dirt, dust, fumes, etc.

· Must be able to perform all job functions which include, but may not be limited to walking, sitting, lifting, pushing, pulling, turning, climbing to a significant degree

· The ability to work on-call for up to one week at a time (nights, weekends, holidays)

Schedule : Full-time (Mon-Fri)

Physical Requirements: The position of Customer Service Plum