Concierge Position:

Following Shifts Available:

1) Monday thru Friday 11pm to 7am

2)Weekend: Saturday & Sunday 7am to 3pm

3)Weekend: Saturday & Sunday 3pm to 11pm

4)Weekend: Saturday & Sunday 11pm to 7am

Detailed Scope of Work

The Concierge serves as the first point of contact for residents, guests, visitors, vendors, and staff. This position is responsible for creating a professional, welcoming, safe, and service-focused environment while supporting daily front desk operations, responding to inquiries, coordinating requests, and maintaining clear communication with management and other departments.

1. Primary Responsibilities

· Greet residents, guests, visitors, vendors, and staff in a courteous and professional manner.

· Answer phone calls, respond to inquiries, take messages, and direct calls to the appropriate person or department.

· Maintain a clean, organized, and presentable front desk, lobby, and reception area.

· Provide accurate information about building policies, amenities, services, directions, and procedures.

· Assist with guest access, visitor sign-in procedures, and vendor coordination according to established policies.

· Receive, log, organize, and distribute packages, mail, deliveries, messages, and other items as required.

· Communicate resident, guest, vendor, and operational concerns to management in a timely manner.

· Support emergency procedures by notifying appropriate personnel and following established response protocols.

2. Resident, Guest, and Visitor Services

· Welcome all individuals entering the property and provide assistance with professionalism and discretion.

· Announce visitors when required and ensure access is granted only after proper authorization.

· Assist residents and guests with general requests, including directions, transportation information, local recommendations, and building service inquiries.

· Respond to complaints, concerns, and requests calmly and respectfully, escalating unresolved issues to management.

· Maintain confidentiality regarding resident, guest, staff, and property information.

· Build positive relationships with residents and regular visitors while maintaining appropriate professional boundaries.

3. Front Desk Operations

· Maintain accurate logs for visitors, packages, deliveries, incidents, maintenance requests, keys, access cards, and other front desk activities.

· Monitor the reception area and remain alert to activity in and around the entrance.

· Coordinate with maintenance, housekeeping, security, management, and vendors as needed.

· Submit or relay work orders for maintenance issues reported by residents, guests, or staff.

· Follow established procedures for handling lost and found items.

· Manage keys, access devices, parking passes, carts, or other controlled property items in accordance with policy.

· Use office equipment, computer systems, email, phone systems, and property management tools as required.

4. Safety, Security, and Emergency Support

· Observe and report unusual, unsafe, or suspicious activity to management or appropriate personnel.

· Follow visitor control, access control, and identification procedures consistently.

· Contact emergency services when directed by policy or when immediate assistance is required.

· Assist with emergency communication, evacuation guidance, or incident response within the limits of the position.

· Document incidents accurately and promptly using the required report format.

· Maintain composure during emergencies and provide clear, professional communication.

5. Communication and Reporting

· Provide clear verbal and written communication to residents, guests, staff, vendors, and management.

· Record important information accurately in daily logs, shift notes, incident reports, and communication records.

· Complete shift handoffs to ensure the next concierge or staff member is aware of pending issues, expected visitors, deliveries, or incidents.

· Escalate urgent matters immediately and routine matters through the appropriate reporting process.

· Represent the property or organization with professionalism, integrity, and a service-oriented attitude.

6. Required Skills and Qualifications

· High school diploma or equivalent preferred.

· Prior experience in concierge, front desk, hospitality, customer service, residential property, office reception, or security-related support preferred.

· Excell