Job Description

As a Bicycle Service Manager, you will be in charge of your Service Department. You will be the person who is accountable for all decisions relating to workflow, staffing of mechanics, and quality control to ensure every customer has the best experience.

You’ll be the primary service advisor at the Service Department and be responsible for both the sales and service experience. You will be in charge of holding your team accountable for delivering the Roswell Bicycles signature legendary service. That means you’ll need to be a great communicator and leader who knows how to get the best out of your staff.

You’ll train your team, engage with customers to recommend the best service every time, manage and control service costs, keep service orders organized, handle warranties, and ensure a clean and efficient department. Excellent communication skills are mandatory. You will manage all communication from the Service Department to customers and write more than half of the work orders for the Service Department.

This job is for someone with high energy and a constant desire to learn all new technology that comes to the market. You’ll be expected to develop your employees, find efficiencies through reporting, and anticipate your shop’s needs so the service team is set up for success.

Requirements:

• A positive, lead by example attitude and the absolute desire to help every customer find what they need to maximize revenue.
• Unshakeable congeniality with a professional, welcoming manner, great listening skills, and a dedication to help in any way possible.
• Great leadership skills and the ability to motivate and develop future job positions for the department.
• Ability to plan effectively and stay ahead of your department’s needs.
• 2+ years of bicycle service department experience.
• A devotion to delivering the best possible experience for every customer every time.
• The desire to stay up to date on industry changes and trends.

Compensation Range

Hourly Rate $20 per hour with an additional commission structure for the product that you sell.

Roswell Bicycles Benefits

• Competitive health care plan from GA Blue Cross Blue Shield
• Competitive vacation package and PTO time
• Simple IRA with employer match
• Paid company holidays
• Employee discounts on all the product that we sell
• Deep supplier discounts on bicycles and higher end product

Locally owned and operated by the same owners, and in the same location for over 36 years. Roswell Bicycles offers bicycling activities, products, and services to all types of customers. Roswell Bicycles has over 800 bikes and thousands of parts in stock in our one location.
Roswell Bicycles is proud to have been named one of America's Best Bike Shops for multiple years. Come in and see why we have been awarded this title as well as the Top 100 Bicycle Retailer designation for 14 years in a row.