Rarewaves-USA | Coral Springs, FL

About Rarewaves-USA

Rarewaves-USA is one of the world’s leading online retailers of entertainment and consumer products, offering an extensive catalog of over 1.5 million items including CDs & Vinyl, DVDs & Blu-rays, Books, Games, Consumer Electronics, Apparel, Toys, and Gifts.

Since launching in 2011, we have delivered exceptional service to more than 40 million customers worldwide, and we continue to grow across major marketplaces including Amazon, eBay, and Walmart.

About the Role

We are seeking a dynamic, self-motivated individual to join our Customer Service team. This role is essential to protecting our seller reputation and delivering outstanding customer experiences.

If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in helping customers, we want to hear from you.

Key Responsibilities

Customer Support & Communication

• Provide best-in-class customer support via email and marketplace messaging
• Respond promptly and professionally to customer inquiries
• Deliver solutions that drive satisfaction and retention

Order & Issue Resolution

• Assist customers with order status, delivery issues, and product inquiries
• Troubleshoot shipment delays, missing items, and damaged goods
• Coordinate with operations and logistics teams to resolve issues quickly

Refunds, Returns & Claims

• Process refunds, credits, and replacements accurately and efficiently
• Provide clear return instructions and follow through to resolution
• Support claims, disputes, and negative feedback prevention

Team Collaboration & Workflow Support

• Collaborate with team members to maintain efficient workflows
• Identify recurring issues and suggest process improvements
• Help maintain a high standard of service and response times

What We’re Looking For

✔ 2+ years of customer service or e-commerce support experience
✔ Strong ability to build and maintain positive customer relationships
✔ Excellent written and verbal communication skills in English
✔ Strong problem-solving skills and attention to detail
✔ Positive attitude and adaptability in a fast-moving environment
✔ Coachable, confident, and committed to delivering outstanding service

Preferred:

• Experience supporting Amazon, Walmart, or eBay customers
• Familiarity with shipping carriers and delivery troubleshooting

Why Join Rarewaves-USA?

At Rarewaves-USA, we value talent, dedication, and a passion for excellence.

• Join a growing global e-commerce company
• Work in a collaborative, fast-paced environment
• Opportunity for growth within operations and marketplace management
• Competitive compensation and benefits
• Retirement plan with company match
• Paid time off & holidays