M-Theory Group is a 30-year-old organization that operates like a startup—constantly innovating, scaling, and pushing boundaries in technology. We've recently acquired a data center, built out a sophisticated AI infrastructure stack, and continue to expand our capabilities across data engineering, cybersecurity, compliance, and managed services. We're growing year over year, and we need an experienced technical leader to shape how we deliver support excellence at scale. As IT Support Manager, you won't just manage operations—you'll architect how M-Theory's entire customer-facing support ecosystem evolves. This is a critical role that directly influences how thousands of users and customers experience our technical expertise and reliability.

This is a full-time, on-site position based in Los Angeles. You'll lead and mentor our entire customer support operations—managing the help desk, coordinating our managed services team, and overseeing our field dispatch operations. You'll set the tone for technical excellence, response times, and customer satisfaction across every support interaction. Your responsibilities include:

You're an experienced technical leader with hands-on expertise and the ability to get in the trenches when needed. You understand systems, networks, infrastructure, and end-user environments deeply—and you can translate that knowledge into team leadership and process excellence.

You'll work for an organization with three decades of stability and proven track record, paired with the innovation mindset and growth trajectory of a startup. You'll have the autonomy to shape support operations as we scale, access to cutting-edge technology and infrastructure, and the opportunity to work alongside talented engineers, security professionals, and data scientists. You'll directly influence how customers experience M-Theory's technical excellence.