Job Summary: The Field Human Resources Director is responsible for the overall health, effectiveness, and compliance of People Operations within their assigned client group. This role provides strategic leadership and operational oversight of workforce health data and analytics, organizational effectiveness, leadership capability, employee relations, compliance, and operational stability. The Director proactively identifies trends, mitigates risks, and partners with operational leadership to implement strategies that strengthen organizational performance and improve employee outcomes.
The Director also leads and develops the People Operations team, ensuring the consistent, accurate, and compliant execution of core HR processes, including onboarding, offboarding, benefits and leave administration, 401(k) administration, employee relations investigations in partnership with the People Operations Business Partner, HR compliance, audits, and required regulatory filings. The Director is accountable for maintaining a comprehensive view of the organization's people and compliance landscape and is expected to regularly assess and address:
The Field Director is expected to regularly assess and address:
- Workforce health and employee engagement – Monitor employee engagement, morale, attendance, performance trends, and overall workforce well-being to identify opportunities that improve the employee experience, productivity, and organizational effectiveness.
- Organizational and operational risks – Identify, assess, and mitigate people-related risks that could impact business operations, including workforce disruptions, organizational changes, succession gaps, employee relations concerns, and compliance exposures.
- Leadership effectiveness and manager capability – Evaluate leadership effectiveness and provide coaching, guidance, and development to strengthen management capability, accountability, decision-making, and consistent application of company policies and practices.
- Employee retention and workforce stability – Analyze turnover, retention, staffing trends, and workforce planning metrics to identify root causes and implement strategies that improve retention, workforce continuity, and long-term organizational stability.
- Regulatory and policy compliance – Ensure compliance with federal, state, and local employment laws, company policies, HR processes, audits, required filings, and documentation standards while proactively identifying and addressing compliance risks.
- Safety trends and workplace culture – Partner with operational leaders to promote a safe, respectful, and inclusive workplace by monitoring safety trends, workplace concerns, policy adherence, and behaviors that support a positive organizational culture.
- Talent acquisition performance and staffing readiness – Oversee recruiting effectiveness, staffing levels, recruiting metrics (time to hire, quality hire, manager satisfaction, et.) hiring timelines, recruiter productivity and KPI attainment for the Directors direct/indirect reports and workforce readiness to ensure operational needs are met with qualified talent and proactive workforce planning.
- People Operations service delivery and responsiveness – Ensure the People Operations team delivers timely, accurate, and consistent PO support by monitoring service quality, responsiveness, execution of core PO processes, and continuous process improvement.
Essential Duties:
· Manages the daily workflow for their respective business units. Provide guidance to the People Operations team including resolving inquiries, concerns, escalated questions, or operational needs from the team.
· Provide support and guidance to People Operations HR faculty, management, and other faculty when complex, specialized, and sensitive questions and issues arise; may be required to administer and execute routine tasks in delicate circumstances such as providing reasonable accommodations, investigating allegations of wrongdoing, and terminations.
· Develop and build strong business partnerships with all levels of management.
· Assists the People Operations Business Partner with complex employee relations issues. Ensures effective, thorough, and objective investigations. Handles discipline and termination of employees in accordance with company policy and in-house legal.
· Change Management - Lead and support organi