B&B Sinus and Allergy Relief Centers

Florence, AL • On-site

Pay depends upon experience

Full-time • Monday - Friday 8-4:30

Job Description

About the Role

B&B Sinus and Allergy Relief Center is a busy practice in Florence, AL. Our Medical Biller keeps the billing and reimbursement cycle running smoothly — submitting claims, resolving issues, and working directly with patients on questions about their accounts.

We also use AI tools to handle a meaningful share of our billing workflow, so this role works alongside that automation, stepping in wherever a person is needed. And when it comes to collections, we take a relational approach rather than turning accounts over to a collections agency — working with patients on realistic options instead.

Role Purpose

Keep our billing and reimbursement cycle accurate and moving, resolve the exceptions that come up day to day, and serve as the patient-facing point of contact for billing questions and payment options.

Key Responsibilities

Billing & Claims

• Audit submitted claims and follow up promptly on denials or unpaid balances
• Resolve billing exceptions and issues as they come up
• Keep organized, up-to-date documentation of all account activity

Working With Technology

• Partner with our AI and billing tools day to day, stepping in wherever a human touch is needed
• Spot patterns and suggest ways to make the billing process smoother

Patient Communication & Collections

• Talk with patients by phone and in person about their bills, using a relational, non-threatening approach
• Help patients understand what they owe and find workable payment options
• Handle the administrative side of tracking balances and posting payments
• Verify insurance eligibility and obtain pre-authorizations as needed

Account Accuracy

• Review accounts regularly for accuracy
• Ensure payments and adjustments are applied correctly
• Monitor receivables and help keep aging balances moving

Tech Stack

Experience with these is a plus, not a requirement — we're happy to train the right person.

• ModMed
• ClickUp
• Klara
• Google Workspace
• AI chat and automation tools
• QuickBooks
• Stripe
• Cherry
• Insurance payer portals

Qualifications

• Comfortable with billing basics (ICD-10, CPT, HCPCS)
• Prior medical billing experience
• Comfortable using multiple software platforms and AI-based tools day to day
• Strong attention to detail and follow-through
• Confident having real conversations with patients about money, in a warm and non-judgmental way

Candidate Profile

• You're detail-oriented and don't let things slip through the cracks
• You're comfortable with technology, including AI tools — you see them as a partner, not a threat
• You can have an honest, kind conversation with a patient about a bill without it feeling like a collections call
• You like finding a better way to do something, not just repeating the same process
• You can handle a high volume of tasks without losing accuracy
• You're organized and can prioritize your own day

What We Offer

• Competitive compensation based on experience
• Medical, retirement, and PTO benefits
• A modern, AI-supported billing environment
• A relational, patient-first approach to collections
• A collaborative team environment

B&B Sinus & Allergy where our mission is simple: allergy and sinus issues hold people back, but with our reimagined approach to relief, we make sure everyone finds a breath of fresh air.

Everything we do is guided by our core actions — Feel, Know, Find, Share. We want our patients to feel genuinely cared for, know what’s causing their symptoms, find fast relief, and share their story. For our team, that means feeling a true sense of belonging, knowing who they are, finding purpose in their work, and sharing their professional journey.

What sets us apart is our ease of access, fast relief, and an unmatched patient experience, including our in-house coffee shop that brings hospitality into healthcare.

We live our core values every day: we are growth-minded, radically responsible, committed to excellence, appreciative of one another,