Responsibilities & Expectations

●        Provide exceptional customer service and create positive, warm, and memorable interactions with guests and team members

●        Knowledgeably explain Orwashers products, providing guidance on menu items, and confidently answer customer questions

●        Be fully trained and familiar with Orwashers Product Guide to address any ingredient and allergen questions accurately and confidently

●        Set up workstation in an organized way with required tools, equipment and supplies according to FOH standards

●        Be proactive, attentive, and maintain a clean, safe, and organized space throughout the shift, according to operational and sanitation standards

●        Prepare and sell coffee drinks and beverages following Orwashers recipes and preparation techniques

●        Maintain coffee bar inventory by replenishing all coffee supplies and brewing equipment

●        Execute all customer orders in a timely manner and with efficiency

●        Maintain accurate product and ingredient inventory and ensure quality is always maintained

●        Use all equipment according to operating instructions and maintain properly, ensuring cleanliness standards, informing Management of necessary repairs as soon as an issue is observed

●        Complete shift work (opening and closing checklists) and side work efficiently and thoroughly, in accordance with training standards

●        Inform General Manager of any sub-par products prior to the start of service and throughout the shift

●        Ensure pastry case and all customer facing retail products are well-organized and presentable, restocking items as needed throughout the shift

●        Maintain proper storage temperatures and product rotation procedures according to DOH regulations

●        Follow all Department of Health standards and inform General Manager immediately if any observed health or safety violations

●        Be an active participant in team meetings and staff training opportunities

●        Ensure timely communication with General Manager regarding any product, materials or equipment needs or suggestions for improvement

●        Be a team player and promote a positive work environment by supporting and assisting fellow team members whenever possible

●        Follow manager instructions and complete other duties as assigned completely and with a sense of hustle

Requirements

●      Exceptional communication and interpersonal skills

●      Ability to work flexible hours including evenings, weekends, and holidays

●      Attention to detail, solution-driven, and self-starting

●      Must have or be willing to obtain NYC Food Handler’s license

●      Ability to work on your feet for a full shift and lift 30+ lbs

●      Ability to walk, stand, and/or bend continuously and for extended periods as required to perform essential job functions

●      Fluent in both written and spoken English

●      Must have basic math skills

●      Polished personal presentation

●        Ability to perform position responsibilities effectively under pressure, maintaining professionalism and positivity always

●        Strict adherence to posted schedule and clock in/out at times

●        Adhere