PWS is seeking a hands-on Operations Manager – Commercial Operations to lead our commercial field operations while overseeing fleet readiness, transportation compliance, and maintenance administration. This is a field-first leadership role responsible for driving technician performance, maintaining service quality, ensuring fleet reliability, and supporting the day-to-day administrative operations of our maintenance shop.

This is not a desk job. The majority of your time will be spent working alongside supervisors, technicians, mechanics, and customers to ensure our teams deliver exceptional service safely, efficiently, and consistently. Office time is dedicated to planning, reporting, compliance, and cross-functional coordination.

The ideal candidate is an experienced operations leader with a background in field services, transportation, logistics, or commercial fleet operations who enjoys developing people, improving systems, and solving operational challenges.

Primary Responsibilities

Field Operations Leadership

• Lead daily operations for commercial field service teams through direct management of Field Supervisors and coordination with Logistics.
• Hold supervisors accountable for technician attendance, productivity, safety, service quality, and professionalism.
• Coach, mentor, and develop supervisors and technicians through regular performance discussions and one-on-one meetings.
• Address employee performance issues through coaching, corrective action, documentation, and follow-up in accordance with company policy.
• Ensure a minimum of 95% of scheduled jobs are completed daily without customer escalation.
• Respond quickly to operational issues, customer concerns, and field emergencies.

Team Leadership & Meetings

• Conduct weekly one-on-one meetings with the Field Supervisor and Logistics Planner.
• Lead weekly Operations Alignment Meetings with Fleet, Logistics, Staging, and Field Services.
• Conduct technician safety and performance meetings every six weeks.
• Complete quarterly performance evaluations for direct reports.

Service Quality & Customer Experience

• Conduct regular site audits at commercial customer locations to verify service quality and cleanliness standards.
• Evaluate service delivery and identify opportunities for operational improvement.
• Investigate service deficiencies and determine root causes related to personnel, equipment, or processes.
• Audit job tickets, routes, inspections, and documentation to ensure compliance with company standards.
• Build and maintain strong relationships with key commercial customers through regular site visits.

Fleet Operations & Transportation Compliance

• Oversee fleet readiness to ensure vehicles and equipment are safe, compliant, and available for daily operations.
• Partner closely with the Fleet Maintenance team to coordinate preventive maintenance schedules and repairs.
• Monitor vehicle availability and equipment readiness using fleet management systems and maintenance reports.
• Ensure compliance with all applicable FMCSA and DOT regulations governing commercial vehicle operations.
• Maintain driver qualification files, inspection records, maintenance documentation, and other required compliance records.
• Coordinate vehicle inspections, registrations, licensing, and regulatory documentation.
• Work with Fleet and Facilities to resolve equipment failures, breakdowns, and operational disruptions.

Maintenance Shop Administration

• Oversee the administrative functions of the maintenance shop.
• Coordinate work orders, repair tracking, preventive maintenance schedules, vendor communication, and maintenance documentation.
• Monitor maintenance costs and identify opportunities to improve fleet reliability while controlling expenses.
• Support mechanics by ensuring administrative processes remain organized, accurate, and efficient.

Fleet Maintenance Inventory Management

• Manage inventory for the fleet maintenance shop, including parts, tools, fluids, tires, filters, consumables, and critical spare components.
• Monitor inventory levels to minimize downtime while avoiding unnecessary overstock.
• Coordinate purchasing with approved vendors.
• Maintain accurate inventory records and conduct routine inventory audits.
• Establish inventory controls and reorder procedures that support efficient fleet operations.