Position Title:  Produce Manager Back-Up 

Department:  Produce Department 

Position Reports To:  Store Manager, Asst. Store Manager & Produce Department Manager. 

FLSA Status:  Non-Exempt 

Profile last updated:  January 2013 

Position Summary: 

Assist Department Manager in implementing all company and division policies to achieve maximum sales and profits in the produce departments. 

Essential Job Functions: 

• Develop maximum customer relations by produce department personnel through personal example of friendliness and courtesy, and implementation of all company polices. 
• Be alert and assist in store security. 
• Be perceptive and handle customer complaints. 
• Assist Department Manager in making recommendations regarding the hiring, firing, disciplining, demoting, transferring and evaluating all produce department personnel. 
• Proper indoctrination of all department employees. Be sure they can read scales and prices correctly. Give adequate knowledge and training of price marking, insuring the proper emphasis on customer courtesy and productivity is developed and that skills learned are properly utilized. 
• Supervise all aspects of salad bar operations. 
• Maintain personable, clean and neat appearance of departmental people, having them properly uniformed and identified. 
• Maintain good communication with all store personnel. 
• Plan, organize, direct, and control the activities of the produce department in the absence of the Produce Manager.   
• Direct the receiving, storing, pricing, and merchandising of all produce products. 
• Assure adequate stock and supplies by proper ordering, so that department inventories can be maintained at optimum levels. (a) Effectively inventory to against waste and pilferage. (b) Give special attention to stock rotation. 
• Maintain and submit required records and reports and use them effectively. 
• Maintain effective and good house cleaning in all areas (a) Clean and/or defrost cases according to schedule. (b) Clean floors. (c) Keep a clean, orderly cooler and preparation area. (d) Maintain proper disposal of waste and material.  
• Keep adequate supplies on hand: bags, pricing and making equipment, etc. 
• Analyze continuously all aspects of produce department (space allocation, design, display, price marking, rotation, inventories, personnel, etc.) and periodically make changes, or make recommendations to store manager. 
• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive manager. 
• Demonstrated aptitude to manage people and organize workloads. 
• Be prompt, tactful, calm, courteous, and professional in all interactions.  
• Perform all duties as assigned by the store manager and/or supervisor.  

Behaviors/Skills: 

Some of the behaviors needed to successfully perform this position are: 

Leadership Behaviors: 

• Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect. 
• Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens. 
• Achieves Results Through Teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals. 
• Leads Through Positive Influence – Demonstrates strong character, builds partnerships, models a conscious balance between work and personal life, takes personal responsibility for own development, role models leadership qualities such as motivation, inspiration, passion and trust. 
• Coaches and Develops Others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback. 
• Leads Change and Innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions an