Core Application Specialist

Location: Shelton, CT
Employment Type: Full‑Time (Hybrid)

About Mutual Security Credit Union

Mutual Security Credit Union is a financial cooperative owned by the members it serves through its branches in Danbury, Norwalk, Shelton, Bridgeport, and Watertown. Headquartered in Shelton, Connecticut, MSCU has been servicing Fairfield, New Haven and Litchfield counties for over 70 years and takes pride in a total membership of over 28,000 and assets over $380 Million.

We exist to help our members and our communities thrive by providing thoughtful, reliable financial services rooted in integrity and respect. As an organization, we prioritize growth with purpose, supported by a proven commitment to internal development and career progression.

Our Workplace Culture

At MSCU, we believe our success is driven by our people. We work collaboratively across departments, prioritize open communication, and support one another in serving our members well. We are committed to creating an inclusive, respectful environment where employees are encouraged to grow, contribute, and build meaningful careers, not just hold jobs.

The Opportunity

Mutual Security Credit Union is seeking a highly motivated Core Application Specialist to support and enhance the technology platforms that power our operations, digital services, lending processes, and member experience. This role serves as a key liaison between business teams, technology partners, and software vendors. The candidate will help manage critical business applications, coordinate system enhancements, support technology projects, troubleshoot complex issues, and identify opportunities for process improvement across the organization. This is an excellent opportunity for someone who enjoys combining technology, business analysis, project coordination, and problem-solving to drive operational efficiency and improve the overall user experience.

Major Responsibilities

Application & Platform Support

• Serve as a primary administrator and subject matter expert for digital banking, online account opening, lending, customer relationship management, reporting, and other business-critical applications.
• Coordinate system configurations, workflow enhancements, upgrades, integrations, and platform improvements.
• Monitor application performance, identify trends, and work with vendors and stakeholders to resolve issues and improve reliability.
• Provide advanced troubleshooting support for complex application and workflow issues.

Business Analysis & Process Improvement

• Gather and document business requirements for system enhancements, projects, and technology initiatives.
• Analyze operational workflows and recommend solutions that improve efficiency, accuracy, and member service.
• Evaluate the impact of system changes across departments and business processes.
• Collaborate with stakeholders to ensure technology solutions align with organizational objectives.

Testing & Change Management

• Coordinate user acceptance testing (UAT), regression testing, and release validation activities.
• Support the planning, implementation, and documentation of application upgrades and enhancements.
• Ensure system changes are properly tested, communicated, approved, and deployed.
• Maintain change management documentation and implementation records.

Vendor & Project Coordination

• Act as a primary point of contact for application vendors and technology partners.
• Coordinate support requests, issue escalations, system enhancements, and release activities.
• Participate in technology projects by managing timelines, tracking progress, and facilitating communication among stakeholders.
• Assist with vendor performance reviews and service-level monitoring.

Governance, Security & Compliance Support

• Support application governance processes, including access reviews, documentation, and change controls.
• Ensure technology solutions and system changes align with organizational policies and regulatory requirements.
• Maintain technical and operational documentation for supported applications.
• Assist with audits, examinations, and vendor reviews by providing supporting documentation and evidence.

Credit Union Philosophy, Mission, & Compliance

• Embrace the movement to foster change and make a meaningful impact within the Community by exhibiting our corporate values of Integrity, Empowerment, Respect, and