Client Success Specialist - Customer Service Department DebtBlue, LLC is a fast‑growing debt settlement organization committed to helping individuals and families regain financial stability. We serve with integrity, compassion, and excellence-helping people restore peace of mind and move toward a stronger financial future. If you value meaningful work and want to make an impact, you'll feel at home here.Job Summary The Client Success Specialist I (CSS I) is the main contact for clients enrolled in our debt settlement program. The ideal candidate is empathetic, attentive, solution‐oriented, and passionate about helping clients succeed. You will provide support, resolve inquiries, and maintain consistent communication, all while upholding DebtBlue's Core Values.This position is full time on-site in Richardson, TX. Monday -  Friday 10:00am - 7:00pm (overtime or Saturday as needed) Key ResponsibilitiesDemonstrate strong understanding of company products and debt‐relief optionsUse the CRM to manage tasks and document client interactionsProfessionally handle inbound client calls and conduct monthly follow‐upsProactively communicate with clients through multiple channelsComplete outbound calls and associated tracking tasksSupport department operations as neededCore Competencies 1–2 years of customer service experienceStrong empathy and client‐focused mindsetEffective problem‐solving and multitasking skillsAbility to perform well in a fast‐paced environmentConsistent attendance and strong work ethicProficiency in Microsoft Office, SharePoint, and client service toolsKey Behaviors Aligned with DebtBlue ValuesGrowth Mindset Relentlessly pursue improvement and commit to becoming your best self. Your mindset determines your ceiling.Empathy Listen first, act with compassion, and treat every person with dignity and understanding-because dignity is not negotiable.Empowering Help clients overcome adversity by guiding them toward solutions that restore confidence and financial control.Ownership Own the outcome in every interaction. Practice disciplined accountability-no excuses, just results.Focus Play the next play. Execute with precision and win through attention to detail.Integrity Protect the standard by doing the right thing-always, especially when no one is watching.Key Performance Metrics (KPIS) Save Rate (Cancellation Prevention)Monthly Draft Success RateFunding Rate / Account GrowthCalls per Day / Talk Time (average between 50-70 inbound/outbound) Attendance & AdherenceEqual Opportunity EmployerDebtBlue, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive workplace. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any protected characteristic. #ZR