Service Advisor duties and responsibilities

Full-time Service Advisors spend the majority of their time in an office setting, although they frequently visit the repair shop. Duties and responsibilities may include the following: 

• Greeting customers and directing them to an available technician
• Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs
• Answering customer questions about service outcomes and consulting with technicians when necessary
• Informing customers about potential cost savings and warranty protections
• Assisting customer with deciding to fix their car through the dealership’s shop or trading the vehicle in
• Overseeing and managing the service center’s scheduling and workflow
• Informing customers of changes in service or when their vehicle is ready to be picked up

We are hiring for a family-owned dealership. We want to be a part of the community, not just another new and used car dealer. We
have a mission statement that is the foundation of our philosophy:
"Meeting Expectations is our business, exceeding them is our Goal"
We know everyone has a choice and everyone has expectations, we also know it is our job to earn your business.