The Role

As our Senior Systems Engineer, you're the senior escalation point and the technical lead for network, server, cloud, and cybersecurity work across every client we serve. When a problem is hard, the stakes are high, and a real fix is needed, you're the person the team counts on.

You'll architect and manage secure hybrid environments, on-premises and in the cloud, for a client base that includes accounting firms, financial advisors, dental offices, manufacturers, nonprofits, and other professional services businesses. You'll lead security delivery through our Guardion platform and support our virtual CISO work.

You'll also be GoTech's lead for AI. That means using tools like Microsoft Copilot and Claude in your daily work, building agents and automations that take busywork off the team's plate, training our staff and our clients to use AI well, and making sure it's all done securely. If you're excited about putting AI to work in a real business, this is a rare chance to own that process from grounding to implementation.

This is a hands-on, client-facing role. You'll be in front of people often, in person, on the phone, and in training sessions. You'll own work that ranges from complex network and cloud projects to the everyday issues that keep clients running. If you want variety, ownership, and work that genuinely matters to the businesses depending on you, this is the seat.

For the right person, this role grows into a virtual CISO position as our security practice matures, with a longer path toward service delivery leadership.

What You'll Do

Architecture & Infrastructure
• Design, build, and manage secure hybrid infrastructure, cloud and on-premises, across a diverse client base.
• Architect Microsoft Azure and administer Microsoft 365, Entra ID, and Intune at an expert level.
• Manage servers, virtualization (Hyper-V and VMware), storage, switching, routing, firewalls, and wireless.
• Contribute to GoTech's technical standards and help evaluate emerging tech like SD-WAN, SASE, and zero-trust.

Cybersecurity & Guardion
• Lead security delivery through Guardion: endpoint protection, EDR, SIEM, MDR and XDR, and compliance monitoring.
• Own incident response, run security audits and risk assessments, and drive prevention.
• Support our vCISO engagements with risk assessments, roadmaps, and compliance readiness (NIST, CIS, ISO 27001, CMMC).

AI Leadership
• Use AI assistants daily to speed up troubleshooting, documentation, and scripting.
• Build and maintain AI agents and automations that take busywork off the team's plate.
• Train staff and clients on AI and assist in setting the guardrails that keep their information secure.

Clients, Escalations & the Team
• Act as the senior escalation point for the toughest network, infrastructure, and cloud problems.
• Work with clients in person, on the phone, and through training sessions.
• Translate complex technical topics, capabilities, and requirements to users, meeting them where they are.
• Pick up and resolve tickets alongside the L1 and L2 team across Windows and macOS.
• Assist with the mentorship of L1 and L2 technicians and help elevate the quality of our support to all of our clients.

Our Tech Stack

You'll work across a modern, best-in-class toolset every day. That includes an industry-leading PSA and RMM for service delivery and monitoring, enterprise IT documentation, the Microsoft 365 and Azure cloud stack with Entra ID and Intune for identity and endpoint management, a unified cybersecurity platform (SASE, EDR, SIEM, and managed detection and response), enterprise backup and disaster recovery, business-grade networking and firewalls, and cloud-based communications. Deep experience with tools in any of these categories is a real plus.

What We're Looking For

You don't need to check every box. If you bring a strong foundation and a real drive to grow, we want to hear from you.

The Must-Haves
• 6 or more years in network and infrastructure engineering, ideally at an MSP. Five years with strong certifications and MSP experience will be considered.
• Deep networking: routing, switching, firewalls, VPN, VLANs, and WAN, plus DNS, DHCP, and Active Directory.
• Expert Microsoft 365 and Entra ID, and solid Azure across VMs, storage, networking, and identity.
• Comfortable across Windows and macOS, virtualization, and backup and disaster recovery.
• A real security mindset: threat detection, incident response, and network hardening.
• Hands-on