System Support Supervisor

Reports To: IT Manager / Regional Manager
FLSA Status: Exempt

Job Purpose

Assist the IT Manager in a fast-paced distribution center environment by configuring and maintaining system and network infrastructures. Provide Level 2 and Level 3 technical support as needed and assist with or lead IT-related projects.

Essential Duties and Responsibilities

• Install, configure, and maintain Windows-based workstations, handheld devices, and servers.
• Provide support for Autonomous Guided Vehicles (AGVs).
• Configure and monitor network infrastructure, equipment, and devices.
• Set up and maintain user accounts within an enterprise environment.
• Set up and implement RF and wireless devices.
• Set up and troubleshoot various printer technologies.
• Set up and maintain desk phones and mobile phones.
• Perform and oversee software installations and upgrades.
• Maintain software licenses for departments and the facility.
• Troubleshoot network, system, and application issues to minimize operational interruptions.
• Develop training materials, SOPs, run books, and instructional documentation.
• Communicate technical issues, solutions, and preventive measures with operations and leadership.
• Establish and perform maintenance programs following company and manufacturer standards.
• Maintain confidentiality of all information processed, stored, or accessed by the network.
• Document network issues and resolutions for future reference.
• Perform other duties as assigned.
• Travel may be required.

Qualifications

• Strong knowledge of Windows operating systems and Microsoft Office applications.
• Experience with network technologies, including switches, routers, and wireless access points.
• Minimum of 4 years of IT experience with working knowledge of Windows Server, Active Directory, and Exchange.
• Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users.
• Ability to work independently and as part of a team.
• Strong analytical, troubleshooting, and organizational skills.
• Excellent customer service and interpersonal skills.
• Knowledge of Linux is a plus.
• Warehouse and warehouse IT experience is preferred.
• Understanding of warehouse logistics technology is preferred.
• Experience with AGV systems is a plus.

Work Environment

• Distribution center environment with varying temperatures and heights.
• Ability to work safely around forklifts, pallet jacks, reach trucks, clamps, and scissor lifts.
• Ability to lift up to 50 pounds.
• Ability to sit at a computer for extended periods.

Business Continuity

• Knowledge of SQL and virtual server (VM) setup.
• Prepare the distribution center for system failover and work with operations to minimize downtime.
• Document failover procedures and ensure they are followed accurately.
• Create daily store orders through the portal.
• Participate in bi-yearly training and testing in the sandbox environment.
• Maintain composure in high-pressure situations and respond quickly to minimize operational impact.

Schedule Requirements

• Weekend availability is required.
• Holiday work may be required.
• Some travel is required.

Epic Personnel Partners, LLC is a privately held woman-owned staffing firm. We value our relationships as well as your time and wish to make the most of all our interactions. We spend time listening to your needs to ensure we fully understand what you are looking for, the challenges you face, and the goals you seek to accomplish by working with us. Our goal is to add value to by sourcing, interviewing, and placing the right person in the right position. We accomplish this by utilizing cutting-edge technology, which enables us to reach out to a larger pool of professionals to identify the best fit.

We do not just focus on the academic background and on experience of a candidate, but also on the personality type and the candidate's habits and interests. Our approach allows clients to see and assess the applicants even before they meet the potential candidate.

We have a proven track record of success, providing staffing and recruitment services to clients for more than two decades.

Visit us at epicpp.com to discover more about our organizat