REPORTS TO: Regional Manager

POSITION: Community Director

POSITION OVERVIEW:

Oversees and is accountable for the entire operation of the community. Effectively manage people, activities and resources to accomplish community objectives and exceed expectations of the residents, employees and owners.

DUTIES AND RESPONSIBILITIES:

MLDC Team members exceed expectations by going above and beyond to perform any reasonable task/request that is consistent with fulfilling company objectives. Conduct all business in accordance with company policies & procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.

FINANCIAL

· Stay within the established budget guidelines throughout the year and communicate any variances as they occur

· Meets targeted NOI by setting rental rates, ensuring rent & fees are collected & posted on time.

· Makes bank deposits and prepare/reviews monthly financial status reports.

· Perform evictions, utility cut-offs and landlord liens as required on delinquent rents.

· Constant vendor/contractor communications concerning work scheduling, billing, and certificates of insurance. Approve & submit all invoices from community service providers to the Accountant.

· Reviews and approves all timesheets, invoices and financials then submits to the Accountant.

· Approve & submit all financial compensation rewards to Executive Management to be paid by the Accountant.

PERSONNEL/SUPERVISORY

· Hires, terminates, trains/coaches, manages and leads all on-site staff to achieve operational and financial goals of assigned community. This includes pre-employment interview process; new employee on-boarding/indoctrination; informal & formal review process to measure/maintain alignment to their position & the organization; development & succession planning.

· Provide leadership to their team by modeling, communicating and protecting MLDC’s Organizational

· Conduct appropriate training & development of staff to meet intellectual, emotional and financial compensation needs for each team member and facilitate a comprehensive succession plan.

ADMINSTRATIVE/OFFICE

· Maintain relevant knowledge of application, lease and all applicable Texas property code laws as well as the TAA Redbook and applicable forms.

· Ensure lease files are properly & fully completed.

· Responsible for office opening on schedule, condition of the office and model/show apartments.

· Maintains records on all aspects of management activity on a daily/weekly/monthly basis. Submits required & requested reports before expected.

· Reviews analyze and interpret market data to identify emerging trends that may impact the performance of the portfolio and work with the community manager and others to develop and implement market plans that that drive occupancy and revenue growth.

· Coordinate work activities and services from vendors, consultants and other contractors as needed by researching and identifying needs, negotiating contracts, monitoring progress, processing invoices and ensuring open communication between consultants.

· Communicate all challenges affecting the successful operation of the community to the Regional Manager as soon as possible.

· Ensure all required city/county/state permits (multifamily license, pool/spa, boiler, etc.) are always current.

· Updates software online system daily and manages the input of applicable data into the system daily.

MAINTENANCE & SAFETY

· Ensure that the appearance and physical aspects of the community MLDC Managements established standards by physically walking/inspecting the property daily – vacant units must be walked at least 1x/month for security and utility purposes.

· Update the Make Ready Board daily. Coordinate with maintenance and make-ready staff to ensure timely recondition of units after move-out.

· Schedule & monitor all maintenance activities daily and inspect the maintenance shop monthly with the Lead Maintenance Supervisor

· Work with the Regional Manager on all community rehab/renovation projects

· Report all liability & property incidents to the Corporate Office immediately. Ensure that all occupational injury claims are reported & proper paperwork is completed immediately then