POSITION: Executive Housekeeper

REPORTS TO: Assistant General Manager

OVERALL RESPONSIBILITIES: Responsible for ensuring efficient operations of the Housekeeping Department with a focus on maximizing cleanliness, profitability, and guest satisfaction.

JOB SUMMARY: The Executive Housekeeper is responsible for ensuring efficient operations of the Housekeeping Department in accordance with Hotels standards, as well as supervising the entire Housekeeping Department including rooms, front/back of house, public areas, and laundry.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner • Maintain expenses within CPOR budget guidelines or better or payroll and room department costs

• Assign, direct, and monitor and direct all Housekeeping and Laundry personnel

• Inspect rooms and public spaces daily

• Maintain regular attendance in compliance with standards, as required by scheduling which will vary according to the needs of the hotel

• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards)

• Comply at all times with standards and regulations to encourage safe and efficient hotel operations

• Comply with certification requirements as applicable for position to include: Food Handlers, Alcohol Awareness, CPR and First Aid • Ensure compliance with all Brand Quality Assurance standards

• Establish and maintain a key control system for the department

• Ensure lobbies, guest hallways, guest rooms and the back of the house areas are cleaned to standards

• Complete all paperwork and closing duties prior to leave and communicating any discrepancies, scheduling change for future days, status of out of order rooms and project status, completion or extensions

• Balance and clear the room status nightly, comparing the PM Housekeeping Report with the computer's room status report and resolve all discrepancies

• Focus the Housekeeping Department on its role in contributing to the guest service scores

• Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees

• Prepare employee Schedule according to the business forecast, payroll budget guidelines and productivity requirements. Submit the Schedule to the General Manager weekly

• Review Housekeeping staff's worked hours for payroll compilation and submit to accounting on a timely basis

• Conduct monthly department meetings with housekeeping staff according to standards

• Handle overall supervision of daily inspection for arriving V.I.P.'s, and special guests as well as requests

• Maintain standards regarding Purchase Orders, vouchering of invoices and checkbook accounting according to S.O.P.'s

• Maintain required pars of all Housekeeping and Laundry supplies by ordering all needed supplies and amenities on a monthly/quarterly basis

• Conduct monthly and quarterly Housekeeping inventories on a timely basis

• Ensure guest privacy and security by correctly following procedures

• Participate in required M.O.D. coverage as scheduled

• Ensure implementation of all policies and house rules

• Train and review all "House Safety" rules and procedures with Housekeeping staff • Prepare and conduct all Housekeeping interviews and hiring procedures according to standards

• Ensure compliance to company and brand training using the steps to effective training according to standards

• Motivate, coach, counsel and discipline all Housekeeping personnel according to standards

• Conduct all annual employee performance appraisals according to standards

• Monitor work orders and submit to Engineering department according to procedures; Follow up on Maintenance Requests to ensure completion

• Respond to all guest requests, situations, complaints and accidents presented to Housekeeping in an attentive, courteous and efficient way

• Attend weekly staff meetings and monthly all-employee meetings and provide training on a rotational basis using the steps to effective training according to standards

• Maintain a professional working relationship and promote open lines of communication with other managers, employees and all other departments

• Respond to emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available • Maintain and monitor "Lost and Found" proc