Lead Restoration Technician
Location: Houston, TX
Employment Type: Field-Based | Rotating On-Call Emergency Response
Join the Fastest Growing Water Damage Restoration Company in Houston!
RestoPros of North Houston is a locally owned and nationally backed restoration company on a mission to deliver fast, reliable, and high-quality water, mold, and fire damage services to homes and businesses in the Houston area.
We're looking for a driven, high-energy, field-savvy Lead Technician who can be our boots on the ground. This is a key early hire and not an entry-level position. You’ll be working closely with management and have a real opportunity to shape the future of our company and grow with it from day one.
Why This Role Matters
- You’ll be the face of the company on the job site.
- You’ll lead jobs and customer relationships.
- As a Lead Restoration Technician, you will play a crucial role in helping clients recover from disasters by restoring their property to its original condition.
What You’ll Do
- Effectively perform all restoration services the company offers (Water, Mold, Smoke/Odor/Fire, Bio/Trauma, Storm damage restoration), per IICRC standards and RestoPros protocols
- Assess damage and determine the best methods for restoration while maintaining high-quality standards.
- Conduct job sketching and estimating in Xactimate.
- Develop moisture maps, drying logs, and accurate documentation for every job, including work orders and final work inspection.
- Execute mold remediation procedures, adhering to all safety regulations.
- Effectively communicate safety hazards, job site findings, equipment, and tool requirements for the worksite with supervisors.
- Ensure job sites are left clean, safe, and organized.
- Maintain job site equipment, cleanliness, and readiness — including truck, warehouse, tools, and supplies' inventory.
- On Call 24x7
Demolition & Containment: Building critical containment chambers for mold isolation, and safely perform controlled demolition (removing damaged drywall, flooring, and debris).
Equipment Setup: Load, unload, and set up specialized restoration equipment, including air scrubbers, commercial dehumidifiers, and axial air movers.
Detailed Cleaning: Clean and sanitize structures and personal contents affected by smoke, soot, fire, or mold growth.
Safety Enforcement: Strictly adhere to safety protocols, ensuring proper use of Personal Protective Equipment (PPE) including respirators and safety suits when working in hazardous environments.
Customer & Insurance Communication
- Walk customers through the restoration process and secure signed documentation (work authorization, COS, etc.).
- Maintain open and clear communication with clients, addressing their concerns and explaining the restoration process.
- Handle communication professionally.
- Represent RestoPros with 5-star customer service — on every single job.
Team Leadership & Operations
- Lead and supervise junior technicians and helpers.
- Ensure work is done to high standards.
- Oversee daily schedules, progress tracking, and job inspections.
- Participate in briefing meetings with leadership and take ownership of field outcomes.
Must-Have Qualifications
- 2+ years in water mitigation, restoration, or similar field roles. Experience with mold, bio, smoke, odor and fire damage restoration.
- Experience in residential and commercial construction, especially mitigation and contents processes.
- Proven ability to deliver top-tier customer service and earn client trust.
- Experience in in-home sales, inspections, writing estiamtes, handling payments and collections, getting 5-star reviews.
- Strong organizational skills, attention to detail, and personal accountability.
- Willingness to be on-call, work overtime when needed, and 24/7 emergency on-call rotations, including evenings, weekends, and holidays.
- Previous experience in restoration, construction, or a related field is preferred.
- Valid driver’s license and clean driving record