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Customer Experience Manager

Burnetts Staffing
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Texas, USA
$60,000 yearly
Aug 13, 2026
Customer Service Management Telecommunications

Job Description

Job Description
We are seeking a high-energy Customer Experience Manager in Carrollton, TX to lead our Customer Service, Technical Support, and Warranty teams while delivering a best-in-class customer experience. The ideal candidate will recruit, develop, and motivate team members while fostering a positive, customer-focused culture and collaborating closely with other supervisors to build a unified leadership team. This role requires strong communication skills, the ability to handle customer escalations, and a hands-on approach to supporting customers at both executive and district levels. Candidates should have experience with ERP and CRM systems and a proven ability to improve processes, analyze metrics, and drive operational efficiency. We are looking for a change agent and innovator who thrives in a fast-paced environment, adapts quickly to changing business needs, and is committed to ensuring customer satisfaction.
Requirements:
  • Minimum of 5 years’ experience managing a customer service team
  • Automotive aftermarket experience
  • Excel skills
Hours: Monday through Friday, 8:00am to 5:00pm
Benefits:
  • Medical, Dental, Vision
  • 401K with company match
  • Quarterly Profit Sharing Bonus
Compensation: $60,000 annually
For immediate consideration, apply now!
DB914049730

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