GOODWILL INDUSTRIES OF GREATER NEW YORK & NORTHERN NEW JERSEY INC.

JOB DESCRIPTION

Position Title: Assistant Director, PROS Program

Location: NYC- Harlem

Benefit Classification: ​Full-Time Benefitted​

Position Type: ​FLSA - Exempt​

About This Role 

The Assistant Director of the PROS Program supports the overall leadership, clinical integrity, and daily operations of a New York State OMH‐licensed PROS program. This role assists the Director in ensuring high‐quality, recovery‐oriented services; regulatory compliance; staff development; and achievement of program outcomes. The Assistant Director plays a critical role in supervising staff, supporting service delivery, and promoting a culture of recovery, person‐centered care, and accountability.

Essential Responsibilities

Program Operations & Clinical Oversight

• Assist in overseeing daily operations of the PROS program to ensure services are delivered in accordance with OMH regulations and PROS standards
• Assume operational leadership in the Director’s absence
• Implementation of program policies, procedures, and workflows
• Provide clinical oversight of PROS services, including Community Rehabilitation & Support (CRS), Intensive Rehabilitation (IR), and Ongoing Rehabilitation & Support (ORS)
• Ensure services are recovery‐oriented, person‐centered, trauma‐informed, and culturally responsive
• Review clinical documentation for quality, timeliness, medical necessity, and regulatory compliance
• Participate in case reviews, team meetings, and interdisciplinary treatment planning

Referral Management & Coordination

·        Oversee the intake and admission process, ensuring timely screening, eligibility determination, documentation, and enrollment.

·        Conduct intake to assess eligibility, appropriateness, and service needs

·        Gather demographic, clinical, psychosocial, and insurance information

·        Coordinate admission timelines; promote timely access to care/services

·        Explain program services, expectations, and consent requirements to clients

·        Communicate with referral sources regarding eligibility, documentation needs, and admission status

·        Maintain referral logs in EHR, and intake tracking reports, process enrollment in CAIRS

Staff Supervision & Development

• Provide direct supervision to staff and student interns, as assigned

·        Participate in hiring and performance evaluations

·        Support staff onboarding, training, coaching, and performance management.

• Promote staff engagement, professional development, and adherence to ethical and clinical standards

Compliance & Regulatory Oversight

• Ensure compliance with NYS Office of Mental Health (OMH) regulations, PROS service definitions, and billing requirements
• Support audits, site visits, chart reviews, and corrective action plans
• Collaborate with compliance, and billing teams
• Monitor documentation practices to ensure services are properly documented, billed, and supported
• Track program metrics such as census, engagement, and outcomes
• Monitoring IPS fidelity, delivery of employment services, and track vocational outcomes.
• Assist with reporting requirements and data submissions (specifically as it relates to IPS and employment)

Collaboration & Stakeholder Engagement

• Collaborate with internal departments, community providers, hospitals, & referral sources
• Support participant engagement, grievance resolution, and service coordination
• Promote recovery principles and participant voice within program operations

Qualifications

Education: Master’s degree in Social Work, Mental Health Counseling, Psychology, or related field requi