The HVAC Office Dispatcher plays a vital role in ensuring the smooth operation of office activities within the HVAC industry. This position balances both administrative and customer-facing responsibilities, including scheduling, dispatch, reporting, and permit application. The ideal candidate thrives in a dynamic environment and adeptly uses software tools like Service Titan to enhance efficiency and customer satisfaction.

Responsibilities

• Coordinate and manage scheduling for HVAC service calls and installations
• Deliver excellent customer service to clients and vendors
• Generate and maintain accurate reports for operational
• Dispatch technicians efficiently to meet service demands
• Use Service Titan software to streamline office and field operations
• Apply for necessary permits to ensure compliance with regulations

Preferred Qualifications

• 2+ years of experience in office management
• Strong background in office management responsibilities
• Knowledge of the HVAC industry and its operational requirements
• Proficiency in scheduling and dispatch coordination
• Excellent customer service skills
• Effective communication abilities