Overview

The Field Service Lead is responsible for coordinating and overseeing on-site manufacturing, installation, service, and maintenance activities for food processing equipment. This role ensures that all field operations meet the highest quality standards, are completed on schedule and budget, and advance the company’s commitment to customer satisfaction and continuous improvement. The Field Service Lead also contributes to sales growth by identifying customer needs, recommending solutions, and supporting strong client relationships. Success in this position requires hands-on technical expertise, proactive communication, and the ability to lead teams effectively in a fast-paced, customer-focused environment.

Essential Functions

Quality and Compliance

·       Ensure all field work adheres to regulatory, safety, and food industry standards.

·       Conduct quality checks on installations, repairs, and maintenance activities.

·       Train team members on proper procedures, equipment use, and quality expectations.

·       Document work performed, deviations, and corrective actions accurately.

Project Execution and Timeliness

·       Plan and coordinate daily field activities to ensure on-time project delivery.

·       Monitor labor hours, materials usage, and project progress against budgets.

·       Troubleshoot challenges in real time, allocating resources as needed to maintain schedule.

·       Communicate project updates and timelines to customers and internal stakeholders.

·       Manage workflow efficiency and reduce downtime through proactive planning.

Customer Service and Sales Support

·       Serve as the on-site point of contact for customers, ensuring professional and responsive experience.

·       Communicate project updates, resource needs, and schedule changes clearly and professionally.

·       Identify opportunities for equipment upgrades, parts replacement, or additional services, and work.

·       Support the development of quotes, scopes of work, and project proposals.

·       Help maintain long-term customer relationships by providing knowledgeable guidance and trustworthy service.

Team Leadership and Collaboration

·       Lead, monitor, and motivate team to ensure high performance and teamwork.

·       Foster a culture of safety, accountability, and continuous improvement.

·       Coordinate with management and production to align field activities with company goals.

·       Participate in planning meetings and provide input on projects, improvements, and challenges.

Attitude and Culture

·       Lead by example with a positive attitude and a strong work ethic.

·       Foster teamwork, accountability, and respect within the company.

·       Address personnel issues promptly, professionally, and constructively, asking for help as needed.

Tig Welder

·       Fabrication of stainless steel products to food grade standards

·       Weld pipe – carbon and stainless

·       Produce quality products while assisting with problems as they arise

·       Participate in safety meetings

·       Maintain work area upkeep, organization, tooling, equipment, and cleanliness

Qualifications

·       1+ years of experience in metal welding/fabrication shop environment