Position Summary 

The Product Manager I, User Experience helps shape how customers experience our digital storefront by turning insights into improvements across the site. In this role, you’ll partner with UX, analytics, engineering, and marketing to identify opportunities, define hypotheses, and deliver measurable wins through experimentation. The role will have a strong focus on the A/B testing program and will build on a foundational understanding of experimentation, analytics, and technical concepts, while giving you hands-on exposure to the full product lifecycle. This is a hands-on, cross-functional role suited for someone who is comfortable using data to prioritize work and improve customer outcomes. 

Reports to: Manager, User Experience & Lifecycle 

Position Description  

Essential Duties and Responsibilities include the following. Other duties may be assigned. 

• Assist in developing a vision and roadmap for the product based on input from internal stakeholders, business needs, and market research. 
• Contribute to the optimization and creation of new initiatives that deliver customer insights and lead to actionable improvements. 
• Support the delivery and promotion of superior user experience designs. 
• Assist in driving UX direction within ecommerce across web, mobile, email, and SMS platforms. 
• Collaborate with cross-functional teams to balance workload and drive continuous improvement. 
• Utilize web analytics to support product development, generate reports, and improve the website user experience. 
• Review user recorded sessions to identify opportunities for user experience improvements and report findings to the team. 
• Assist in driving our A/B testing efforts on the website, continuously looking for ways to improve the customer user experience and optimize our conversion rates. 
• Contribute to user acceptance testing to ensure the quality and successful launch of the product. 
• Support in managing the product throughout its lifecycle from concept to end-of-life. 
• Assist in managing stakeholder relationships and prioritizing stakeholder requests to manage projects in a timely manner. 
• Write documentation and technical requirements for UX upgrades and A/B tests. 
• Assist in managing vendor relationships to support successful evaluation, implementation, and ongoing optimization. 

Qualifications 

Education/Experience: Bachelor’s degree in a relevant field or equivalent experience. 1-2 years in e-commerce. Basic knowledge of web analytics and A/B testing. Experience with user session review tools and data interpretation. Comfortable with basic technical concepts to support web and data-driven work (e.g., APIs, cookies, and structured data). Strong communication and collaboration skills. Ability to manage multiple tasks and projects effectively. Passion for delivering superior user experiences. Familiarity with current industry trends and emerging technologies. A customer-centric mindset with a focus on delivering the best possible shopping experience. An equivalent combination of education and experience will be considered. 

Computer Skills: To perform this job successfully, an individual must have strong Excel and data visualization skills. Experience in Microsoft Office programs and Google Suite products is a must. Experience navigating and interpreting web analytical tools. Strong project management skills via Jira, Trello, or similar project tracking software. 

Living Spaces is a growing home furnishing brand and we continue to open new locations. We know in order to stay current with the times and trends, we have to perpetually update our look and selection. What has truly sustained our growth — from 1 to over 43 locations, from 100 employees to over 5,000, from a humble home furnishings store to a widely recognized and respected lifestyle brand — are the talented individuals who have taken us there. We are looking for innovative, driven, and passionate professionals to join our team so we can reach even greater heights together.